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  • Users: therarp
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  1. therarp

    ACD-DN and IVR Ports

    Situation: IVR not getting disconnect signal when the call is received from the ACD Queue If the IVR is called directly ( to an specific DN ) the call is disconencted correctly if the originator hangup. Check the following: A = caller B = IVR ACD-DN = ACD- Group Direct call example: 1)-...

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