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  • Users: steeviet
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  1. steeviet

    Outgoing call is showing as Answered while it is still ringing.

    I wrote a dialler program a while back that calls customers in our CRM system automatically. This uses MiTAI to connect to our 3300 (now MCD 4.2 SP2 PR1), dial and control the calls. We've recently upgraded from an older 3300 to one capable of supporting the current firmware, since then as...
  2. steeviet

    Auto Attendant replays it's greeting instead of voicemail greeting

    We've set up an Auto-attendant on our system and it is successfully routing callers to the correct ACD groups during the day. During the night it plays the night greeting. We want to give the caller the option of leaving a message. We've set up an extension 590 with an extension type mailbox...
  3. steeviet

    Detect an unobtainable tone

    I've written an auto-dialler application with MiTAI but when it dials an unobtainable number the unobtainable tone is played to the rep but the application still reports that the phone is ringing. This causes the application to wait for the no answer timeout. I'd expect or hope to get a...

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