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Hi can anyone advise me what the latest pep for SECC 4.02 is please Thanks

Hi We have succession 3 with direct connect Tapi 3. All was working ok until the users upgraded PCs from win 2000 to win xp. The Tapi server is fine and we can make calls its the clients that cant make calls. Where in the Tapi server can i find where tn or dn is linked to persons computer Many...

Symposium Express Call Center Service Packs Compatibility and Security Hotfixes Applicability List for windows 2003 Hi does anyone have any info on any issues installing microsoft hotfixes and what issues they had on the symposium 4.22 server Any help would be great Thanks

Hi we have added new skillsets in symposium .I am unable to see these new skillsets in filters in private displays in web client. It is only showing 10 how do i increase this to show more. Many Thanks Paul

Hi I have a symposium 4.02 06 with callpilot release 02.01.27 In symposium the voice ports will not acquire. These are listed as callpilot TNs in the Meridian. I keep getting acquired failure when i try to acquire in Symposium. How can I acquire these. Thank You

HI CAN YOU HELP PLEASE I NEED TO KNOW IPLINE 3 AND ITG-P LATEST VERSIONS FIRMWARE AND SOFTWARE THANK YOU

HI WE HAVE A MERIDIAN 81C ON RELEASE 3 THIS IS BEING UPGRADED TO RELEASE 4 HAS ANYONE HAD ANY ISSUES WITH ITG, MEDIA, RLC AFTER UPGRADING OR ANY OTHER ISSUES MANY THANKS PAUL

Can you help I need to send all calls that have nothing defined against them to NU (Dead Tone) I do not want them going to the operator Thanks

Hi we have a Meridian 81c and have just been upgraded to Release 3 software. Will the RLC work or do i need to get it upgraded? Many Thanks Paul

Hi Can anyone advise what software and firmware we should be running on a ITG2 pentium on a meridian 81C running succession release 3 software

Hi we are getting the following info output on itg2 card JAN 21 09:18:28 baseMMintTask: Info Problem reseting xa8051WatchDogTimer Any ideas what it is?

Has any one heard of Intelli-CTI for sales logix. It is a CTI application for agents with a soft phone . I need to know if its any good Many Thanks

We are having issues with ACD sets on i2050 phones. We can login fine and take calls etc but we are unable to get the set to ring. We can get a single tone taht is repeated about every 7 seconds but not ringing. They have a SCR of own number and thats also not ringing If you have any ideas...

We have a Lucent Definity and a Definity Audix voicemail. We have recently moved offices and our ddi range has changed. Our carrier now sends us 4 digits instead of 5. We have changed all extensions to a 4-digit extension length range and all works ok The problem is that our voicemail does not...

We have a Lucent Definity and a Definity Audix voicemail. We have recently moved offices and our ddi range has changed. Our carrier now sends us 4 digits instead of 5. We have changed all extensions to a 4-digit extension length range and all works ok The problem is that our voicemail does not...

Help Symposium and Call pilot Voice prompt editor I need to know how to record voice prompts for symposium scripts. I have been trained using MMail but its not the same. We have voice prompts in use and we need to change them.

PLEASE HELP I need admin docs for the Difinity Audix. Please can anyone help.