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  1. LeFoneChique

    CMS Report: ACD Calls definition

    1. Are calls dialed to the agent's ID counted as an "ACD Call" in the Historical Split/Skill and/or Agent Group Summary reports? 2. What reference material tells me this type of data? In other words where can I look this up?
  2. LeFoneChique

    Why do IPSIs go bad so often, and Y if duplicated does it cause outage

    This is the third or fourth time an IPSI board problem has caused a major production outage for us in about a year. These boards are duplicated in the system, and yet we continue to experience outages. Does Avaya or anyone have an explanation for this situation? Why when my IPSI’s are...
  3. LeFoneChique

    Has anyone stuck a gateway bw their legacy key system and IP network

    Considering a migration strategy. Network of 300 sites. 3 HQ type and the rest are small branch offices. HQ sites are S87xx. Some remote sites are S8300s with G650/700s, others are legacy Partner ACS (key). Looking for anyone who has put a small gateway (G350 etc) in between their key...
  4. LeFoneChique

    Avaya Cisco Comparison - Contact Center

    I need to make a comparison of the Avaya contact center (EAS and CMS) versus the Cisco Call Manager with its contact center. I do need to compare the basic ACD and reporting as well as IVR, and Dialer. Anyone out there willing to share their data such as a comparison matrix or list of...

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