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I have been fumbling my way through managing our phone system for many years now. I guess I should begin to learn a little more about this phone stuff. One question that I have is "What is an adjunct used for?" I use the number 7300, 7304, etc. at times to free up an extension when the time...

I manage a Merlin Mail Voice Messaging System (Release 3) for the company I work for. Over the past 7 years or so, we have been adding employee names and extensions to the directory so that a caller can dial by an employee's first name. The problem is that we have not been managing this...

The Exchange Management Console has identified my server to have High User RPC Activity. The recommended levels for RPC ops (operations per second) is 0.25, and my server is coming in at 1.147. I am using Exchange 2007, so the EXMON utility is not working for me. Is there any other utility that...

I have an issue that I was hoping to find a little help with. We have a Merlin Legend R7 phone system. Currently, there are (2) toll free numbers and (2) local numbers being routed to us. When we place our system into night service mode, all toll free calls are being answered by the night AA...

I am running a Windows 2003 SE server. I am able to verify that my changes to group policy appear to be applied by using the Group Policy Result Wizard in Group Policy Management MMC. My problem is that none of my users seem to be receiving any of the policy changes. I have even tried to force...

Hello All. I am running a Windows 2003 SE, terminal server. Is there a way to restrict the number of Internet Explorer sessions and AOL AIM sessions per user? My server utilization is getting out of hand. This sure would help. Thanks In Advance.

We keep our main operator station in night service mode while covering lunches at the office. All calls are routed to a general system greeting; prompting users to enter an extension to talk with various departments, etc. At least that is how things we working until today. Now, all calls are...

My small organization currently consists of (3)servers. 1) WIN 2K PDC/Licensing server. 2) WIN 2003 BETA build 3718 Terminal server. 3) WIN 2K Mail server hosting Exchange 2000 that is also the GC for the domain. Over the years our group policy and server registries have been influenced by...