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Request from client to turn off one particullarly loud saleman's ability to use speaker phone. I set Handsfree to None and HF answerback to N, but the handsfree feature still works. Can the speaker phone feature not be disabled on the T7316? Or am I having a "brain fart" in my understanding on...

Is there a way that when an inbound caller reaches VM on a CallPilot 150, that pressing 0 does not ring to the receptionist? The company owner is setting up a side company, using the excess phones and phone numbers from a department that was dropped. But he is being very anal that there is no...

I've got a CallPilot 150 hooked up to a MICS 6.1 that is "being cranky". Users complained that they were getting "Inactive Feature" when they tried to get into VM. The CallPilot had all four port lights on. I tried to browse and ping the IP address and got nothing. I tried unplugging and...

I've got a T7316E that has some buttons that won't take programming. When checked with F*0, some say "Blank" and others say "Feature" and then some odd characters, like "i¢", and one says "Answer 0". When I try to reprogram them with F*3, nothing changes. I'm sure that this happened because...

If an upgrade from 6.1 to 7.0 results in a defaulted system, can the 6.1 NRU backup be restored on the 7.0 sytem? Asking 'cause the attempt to put the system back to 6.1 with the 6.1 restore resulted in a changed system ID and the loss of the PRI keys...I'd prefer not to have that happen again...

MICS w/6.1, 3 departments each with own DID. In night mode, the AA needs to answer all three DIDs on zero rings. Currently, only the DID on the control set is answered by the AA in night mode. The other DIDs immediatly go to General Deliver mailbox. Two of the departments have answer DNs on...

Does one PRI key enable all the PRI cards in the system? Or is one key required for each card? My independent Norstar tech told me I needed one code for each card, so as I bought each card, I got an enabler code to go with it. Three DTI cards, three PRI enabler keys. I was just told by a...

I was working with my local Nortel tech to upgrade from 6.1 XC to 7.0 XC. The system defaulted!! (The tech, who has been working on Norstars for years, had a preminition something would go wrong...I'm the one who said no problem if we've got a backup...) I restored the system from the backup...

I got a serial to ethernet adapter hooked up on my FastRAD and it's working great. My vendor installed the Norstar Remote Tools on my desktop computer and I installed the software that simulates a serial port. Now I can reach back to the telecom closet for adds and changes and backing up the...

Plugged that third DTI into the CO module in port 8 on first combo card. The DTI lights flash and flash. In HARDWARE it shows module 8 as PRI. Possible two problems, as listed in other posts: DTI card is NT7B74AA-93, not NT7B74AAAA? System software is XC 6.1 FC (2003/06/07)? Are these...

My "elder" Nortel vender has been doing Norstars for a long time, but he shakes his head at how "complex" my company's system is, including the way I've got dual PRI, MCK Extenders, and VMI for the fax server. So I ask that the knowledgable folks on the board make sure that he's got the right...

I was talking to my SBC sales rep about getting a PtP T1 to connect to a new branch for data and VoIP for Norstar using MCK Extenders. He told me that the Norstars were no longer in production (as of Dec. 2004) and I should switch to a BCM instead. Is he full of it? The Nortel website still...

As documented in previous threads, I'm using a couple of VMI to provide DTMF and calls to a fax server. I setup all the extensions last year, but some have not been used or thoroughly tested. Today I tried to use the first extension I setup. Sometimes if a line or two on the VMI is busy, an...

Please help me get out from between a mess of finger pointing so that I can stop our phones from dropping calls!! My Nortel technician is blaming the telco. The telco is blaming our KSU. The company owner wants the problem to go away. And the accountant doesn't want to pay money to make it...

The sales manager would like to listen in on sales agents phone conversations. He remembers from his telemarketing days of having a headset that clipped inline with the handset. (This would be preplanned so that there would be no interuption in the call.) Can this be done on a Nortel T7316 on a...

I'm sure that this is another case of a "Norstar feature" that doesn't work the way the user wants it too... The user wants to turn on Do Not Disturb so that internal callers are to see that she is not to be interupted. But she wants to see the Caller ID on the external calls so that she can...

Is there a computer font that includes the symbols on the Norstar phone? Symbols such as Feature, Hold, Hang Up, and the like. I'd like to redo the phone system instructions provided by our original vender and our current vender does not know of any. (Which is interesting because they're the...

After almost 15 years of sys admin and tech support, I'm learning VB.Net programming by taking on a project and then learning the tools as I go. :-) My learning project is to capture the text being streamed through a COM port on my W2K3 server from my phone system call logs. I have a text...

On my MICS 6.1, I've got two SMDR6 units. I've setup a "master" to record Norstar All format and a "slave" to record "SL-1 CLID" format. I did it this way so that I would have a backup if one of the units or the computer it is dumping to failed. Well, I've needed...

I would like to confirm that in 6.1XC, the inbound Caller ID automatically displays when a second call rings on an extension. For 6.0, I've worked around the Caller ID not displaying by programming a button with F811 and teaching my users to press the button and then the ringing line. But...