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We have installed AACC 6.3 SP11 in a lab environment. I need to remove the Flow editor for Master script and replace it with a scripting Master Script. Can't find anything in the NTPs about it. Anyone know how to do it?

We are using CCMM, CCT and CCMS 6.0. We have faxes that feed into a general "bucket" within CCMM for sorting out to the reps that work them. What I need to be able to do is have the skillset change after 30 minutes so that the contact will be worked by someone if the person that is suppoesed...

I have CCM 6.0, CCT 6.0 and CCMM 6.0. I am trying to create some reporting and need to know what make a call processed.

We have CCMM/CCMS/CCMA/CCT 6.0. Is it possible to import Custom Crystal Reports into the CCMA reporting?

I have CCM 6.0 and am wondering if there is a way to change the number of agents displayed on the Agent Display in Real Time Reports. I will be gong to Nortel as well, but this is usually faster. Thanks!

Is there any way to mandate that the headset button on a 3905 stays on? If it is turned off in our environment, the rep can hear the caller, but the caller cannot hear the rep.

I am trying to run an update query on Access 2003. I have two tables that link (one-to-one) on a common field (QD#). I ran the query to make sure it worked correctly before doing the update and found that the record count was wrong. Instead of 298 records, I had 2026 records. In researching...

We use an 81C CCM6.0. I have a user that gets a blank screen every time they try to run a report. We have checked the firewall, installed the active X and everyhting we can think of. Any idea's?

I am using Access 2003, I have a make table query that creates a table in another database for that database to reference. Occasionally, I just get the table structure, not the data. I am assuming that the problem is that when the event to run the make table query is tripped, the table the...

I am trying to pull a memo field from an AR system ODBC database for my report in Crystal 10. I can see information on the table level, but it does not show up on the report. I am not filtering the data in any way. Any ideas why the field data won't come across?

Anyone heard what Siemmens is doing to address the new Daylight Savings time? We have a Hicom 300.

I have a brand new Nortel switch and have been through about 3 weeks of training, so bear with me. We have a 1000M with CCM 6.0. I keep getting this BUG4269 message when getting into my switch. I have looked it up and found that it is an IDC translation that failed. Is there a way to find...

I am using Crystal 10. I have a couple memo boxes that are printing outside of the field size I set up for them. This is causing them to print over the box located below them on the report. Is there a way to force the info to stay in it's box?

I am using crystal 10. Is is possible to set up a report that runs from 6 am yesterday to 6 am today? I need to have that as the default time range, so that when the report is run it uses that time frame without the end user needing to put in any data.

I have a database in Access 2000. The people useing it will occasionaly run a report which has no data. Is there a way for the database to recognize that and put up a MsgBox instead of displaying the report with the #Error message?

I am building a database in Access 2000. I have noticed that when I am using a tabbed control if I update the last tab stop rather than advance to the next record, it will take me back to the first tab stop on the form. Anyone know why? Any way to get around that?

I use Crystal Reports 10, I am trying to link two tables, one is an SQL table and the other is an AS/400 table. I can only link on the date field, which will work for what I need. My problem is the SQL date field is a Date stamp, the AS/400 field is a Date-Time stamp. Will these link together?

I am using Crystal 8.5 and trying to pull information off of an AS/400 system. The problem I am having is converting the date format used in the tables into a readable date. Our system uses a Julian Date type system only the year 2000 is listed as 100, 2001 shows up as 101, etc. with the day...

I am using Crystal 8.5 and pulling from an access database. I have a table that lists the phone monitors on our reps. I am trying to count the number of reps listed in the table. the problem I am having is that the reps will be listed more than once and I only want to count the individual...

OK, this is a stupid question but I wanted to make sure. Is it possible to enter data into a table through Crystal Reports? I am 99% sure that it is not, just wanted to make sure.