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  • Users: jimmy07
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  1. jimmy07

    CMS OUTBOUND REPORT,how to manage outbound projects

    Hi, With outbound report,all outbound calls are on EXTN OUT CALLS, and 0 for OUTBOUND ACD CALLS, could you explain me what's the difference? My problems is that we have different outbound project and we would like to see for each project, the number of calls,duration of calls,...(thus separate...

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