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  • Users: vztech
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  1. vztech

    Nfocus to CM

    Nfocus connected via TCP/IP :5023 to CM 6.0.....DB connection seems to be working fine. If an agent is deleted from CM . Nfocus only removes the name from it's database and not the agent ID. Subsequently I'm receiving a licensing error within Nfocus "The number of agents exceeds the license...
  2. vztech

    Subject: End of Sale – New CS1000E Systems & Release 7.6 Software

    Old news I know .Sad sad days are ahead for us in the telecom field. Everything is moving to the cloud! I was hoping to ride this field into retirement but it's not looking good. I used to have super powers but my therapist took them away...
  3. vztech

    UCM upgrade question

    First upgrade of a UCM for me. Upgrading 8.1 to 9.1. Reading several Avaya docs about creating a bootable thumb-drive. The docs reference three types of software depending on which one you read. Curious what software is best to use? -USB_Initiator -rufus -unetbootin Thanks I used to have...
  4. vztech

    Private line Boss-Sec

    Sometimes I just want to shake my head.. SE with Single PRI into the system with voip phones Boss has her normal APP 2222 ext OK Sec has her normal APP ext 2222 and a Bridge of the Boss 2222 APP ext OK Boss wants a Private Line 2223 APP and separate vmail box. any ideas? I cant think of a...
  5. vztech

    VMPro from Linux Appserver to Windows server

    I read a few older posts about wavs not working etc. Any caveats I should be looking out for? Export and import of the modules seems to work well. I was going to copy over the greetings /users accounts/wav folder etc over I'm not thinking a restore will work from what I'm reading. Just...
  6. vztech

    ARS rollover to VM Pro module?

    Not sure this is possible . I'm not having much luck. Back round... incoming number DID ICR pointed to ( SC/ Dial / ARS ) ARS pointed to 3rd party app (Line 28 ) SIP Trunk My objective is if that 3rd party server fails and the SIP trunk goes down the call could roll over to a VM Pro module...
  7. vztech

    Original 96XX password

    Just curious I’m sorry to admit this but I still don’t understand how the password on boot up of a new phone is reverent to anything. What’s the purpose of the phone asking for this ? I don’t need it. indulge me.... It's only dialtone!!!
  8. vztech

    SE Licensing Select vs Standard

    Maybe someone can enlighten me on select. I'm reading through the Feb 2015 PDF Select Lic IPO-SL 9.1 SE PLDS LIC select should show up looking like ? under licensing in the IPO. LDAP integration ( I thought standard could also do this ? ) Will contact center select work on SE standard ? IP...
  9. vztech

    routing an ICR invalid number

    Is there anyway to route invalid numbers? not using VM Pro ICR built with . dest: # or XXXX dest: # Example: DNIS from a PRI in 2323 if no user is configured I would like to send it back out across to another PBX (non IPO) tie line. So 2323 might not be built in the system but 2324...
  10. vztech

    Don't let the door hit you --CCR PSN004381u

    Original publication date: 03-Dec-14.This is Issue #01, published date: 03-Dec-14. Severity/risk level High Urgency Immediate Name of problem: Customer Contact Reporter (CCR) will no longer be offered with IP Office R9.1 (GA December 22, 2014) Products affected: CCR Problem description: When IP...
  11. vztech

    VM Pro Guru ?

    I have a large SCN network 8.1 Vm Pro a few random HG's are having an issue with false readings with visual voice messages PitGroup 1/8/0 System status is also showing incorrect reading. If I drill down into the VM Pro folder everything is correct or if you use *17 0 New 2 read 0 saved...
  12. vztech

    SBC username and password CAD0208

    New install anyone know the default username and password for the GUI I can login via root on the console with my new password but I cannot get through the GUI with anything. Can't find it anywhere on the docs. I tried Admin and my new password i created but i states invalid Thanks It's...
  13. vztech

    Quedued and still Queded not working

    I have configured a couple of these before for a call group but Im not sure what im missing.I actually did a stare and compare on my old config and it looks the same. Rls 9 VMPro running intuity mode ( App Server ) Huntgroup XXXX I configure Q and still Q under the Hunt group XXXX Call...
  14. vztech

    VM Pro digit collector

    I do love this VM Pro product!!! I'm trying without success to create a module to collect digits and send them to the display of a hunt group phone. My module now is: menu ? >Generic $CP0 ..set CPxx $key > menu ?> Generic $CP1 ..set CPxx $key> Generic ..set CPxx $CP0$CP1 > Generic $key...
  15. vztech

    R9 App Server with 500v2 ?

    So this could be something I did wrong. Configuring an App server and everything looks good 192.168.22.6 500v2 192.168.22.5 My questions: IP Office web manager > solution> IP Office Manger ( I was under the impression you could possibly administer the 500v2 from this? ) IP Office web...
  16. vztech

    OK I give up simple "Ping"

    Win 7 64bit HP simple test I was just trying to setup a simple TFTP from my PC I setup a mini hub (netgear)gave three systems 192.168.42.xx I cannot ping my laptop .25 from the other two systems .5 &. 4. I can ping the other 2 system from my laptop tho. My win firewall is off. My wireless is...
  17. vztech

    Confirm VM Pro is writing to its backup?

    Hi Ok maybe this is a stupid question Is there anyway to confirm that the backup server is getting info from the primary ? Originally my SMTP config was working but AVAYA told me its wrong so I changed it back. Now I can no longer see the users mailboxes in the backup server when I log into the...
  18. vztech

    IPO do it all button

    Hello New 500v2 install.. I believe I know the answer but I would like to be positive. Users are looking for a button so they can.... 1.Auto Dial another user 2.monitor another user when they are on their set ( BLF ) 3.and answer another users phone when needed The User key will give me 1 &...
  19. vztech

    Dial Out Delay issue

    Never ran into this one. New install 8.1.XX w/ip sets and 2 T'1's SCN with other location Issue: The users starts to dial a 10 digit number but might look over their shoulder for 3 to 4 sec for the rest of the number and the carrier returns a message " your number cannot be completed as...
  20. vztech

    VM to Email VMPro 8.1.XX

    OK.. I set a few of these up in the past but its not clear to me what I'm doing wrong. I have 2 VMPRo's Centralized and a Backup I'm trying to get VM to Email working without any success. The customer's relay server is not the email server Customer is not seeing any reguest from the VMPro to...

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