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hello, everyone. I have a user who gets a recording saying his call cannot be completed as dialed. The number he's calling is 011-44-791-033-1472 in London, England (he's in the US). Here is what I captured. TN 003 0 00 13 KEY 0 SCR MARP ACTIVE TN 003 0 00 13 ORIG 003 0 00 13 0 SCR...

hello, everyone. I had an unsolvable problem I posted a few weeks ago which, thanks to the magic of CDR, I seem to have solved. But now I have a new problem...I turned on incoming CDR on my T1 and I also programmed internal CDR (ICDA) on the voicemail ACD agents for the purpose of trying to...

I have an Octel 250 with 8 ACD agents. I have pulled up all the agents in my PBX but I want to look at the agents in the Octel. My CDR records keep showing one of my internal extensions as dialing voicemail and I'm thinking one of the agents in the Octel is incorrectly programmed as this...

This is not my question. I am posting on behalf of someone who is unable to log in to tek-tips... Today we have a Norstar with copper trunks and line keys for each trunk on the receptionist phone (m7324). We are going to a PRI T-1 with a BCM 50 and would like to keep the same ability of the...

first I want to thank everyone who assisted me with my most recent post from last week. The problem hasn't been solved (I didn't think it could be) but thank you for your time. This is something that I'm revisiting due to pressure from management. I am under the impression this is not possible...

hello everyone at tek-tips. I hope you are all well. I haven't been on this site in months but I am now stuck on a situation that no-one can resolve. I have a user in one of my remote offices. This user has a primary DN and a rollover DN, neither of which is a DID. All calls to him (and...

I'm posting on behalf of another user who is unable to log on. He has a BCM 400 with 3.7 software. When incoming calls ring to a phone, the person answering the call doesn't see the caller ID display until afer they answer the call. What does he need to do to see the caller ID before the call...

My manager recently replaced his black M3904 set with a black Phase III phone that has a sticker on the back with the part # NTMN34GA. When I do an IDU of his TN the part # that comes up is NTMN03EA. How does the part # update in the PBX? And if the phone is black why does the sticker on his...

our company's main # is a POTS line that was ported over T1. Along with T1 we got a new range of DIDs, one of which we'd like to use as our published main #. We are still going to keep the other number as well. Right now all my unassigned DIDs go to attendant anyway so technically it works fine...

I printed the TN I had to out, then misread the 8 as a 0 (time to get some glasses) and now I outted the wrong phone. This phone is in an office three hours behind me. Is there a way to undo this? In 15 years this is the first time I ever did this...thanks.

I have a CS1000 IP phone switch in Houston. Is there any way to remotely power it down before Hurricane Rita or anything I can or should do remotely? Thank you.

I have a POTS line ending in 3165 that is programmed to auto terminate to my voicemail. How can this 3165 be in two separate IDC tables? the first one points to 5198, which is a DID that is programmed to point to 491, which is the voicemail DN. the second one points directly to the voicemail...

I had a similar problem with another office that everyone at tektips was very helpful with , but the problem has been reversed. All our offices use MCI T1s and when this one particular office calls any of our other offices, our company's name shows on our caller ID (which is what we should be...

Please tell me what load I need to go to to see how many loop (LPK) keys I have on my consoles. are loop keys similar to rollovers? So that if I have five loop keys my console can have 5 simultaneous calls? and will the 6th caller wait in queue? and how can I tell how long they'll wait? Will...

One of my offices uses an M2616 with add-on mods for the receptionist phone. do the handset and line cord ports on the M2616 have to be facing the SAME direction or the OPPOSITE direction in order for the add-on mods to work? and what's the technical term for what type of M1616 is compatible...

I know what RING AGAIN is but the NTP is a little confusing. It describes RING AGAIN in relation to a busy DN and says if the DN is busy or ALL TRUNKS are busy you can activate RING AGAIN. I thought RING AGAIN was only applicable to internal (DN) calls but someone is telling me they're seeing...

one of my remote sites has (i've been told by a trustworthy) a two-cabinet Option 11. I definitely have cards in two cabinets but when I just did an LUC what came back actually looks like there are SIX cabinets. Any ideas why? Thank you. REQ: LUC 001 * 013 * 014 * 015 * 016 * 017 * 018 * 019...

I am again posting this question on behalf of a colleague who is unable to access tek-tips: I need to make a global change to all digital stations through our OTM (version 2.2), I want to turn on ICDA on all phones. How do I do this? I would like to set it up for off hours and have approx. 700...

I am posting this on behalf of a colleague who cannot access this site at the time: I have a MIRAN 1 card and need to know how I can record an on hold message. I can dial the CDN for the MIRAN but when I put in the password 4321#, it just sits there (I wait about 1 minute). But if I hit the...

It's been over a decade since I worked with Meridian voicemail. One of my remote Option 11Cs seems to have been erroneously programmed with a bunch of mermail ports. All the ports in slot 10 are programmed in ACD queue 7000 with various agents. Do I just out 7000 in LD 23 and then out each TN...