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I have a client that would like to have callers enter in their zip code & then the Auto attendant/IVR would direct(transfer)them to 2 or 3 different phone #s. What Norstar solution will do this - is a Call Pilot or NAM involved?

My BCM client would like to know how to turn the system - wide feature back on(they say it was on at one time)that plays the date & time of the message first before playing back the voice message. Can someone help me set this up for all voice mail users?

Customer has 2 PRI's with SMDR - 6 & Trisys Tapit EX Call Accounting Software. Can I setup Forced Accounting Codes(3 digits) through Norstar so that user has to enter before making Long Distance call? Tapit can do Account Codes report if account codes are setup in SMDR. Thanks very much.

We recently installed a Valcom control unit to ring several paging speakers on several incoming lines. It is working on the Compact ICS using Aux. ring port & ringing option. Can the contact closure duration be lengthened to allow for longer ringing time on the speakers? Right now it's just a...

I have a Compact ICS 4.1 Norstar with M series phones. Customer has voice mail on Line 1 with stuttered dial tone. Wants to have a visual indication when new messages so they don't have to keep picking up on Line 1. Can Norstar handle via software programming or do I need to get a 3rd party...

For a NAM 4.1 I have always recorded the Main CCR Tree Greeting for Path 0 as well as Company greetings ONSITE. Is there a good low -tech method and high-tech method to recording remotely offsite, either over the phone or via computer? Thanks.

I use APC UPS solutions & I know some prefer other UPS manufacturers. APC has a unit they sell now that is a 1100 VA, 670 Watt solution. My question is how many Watts would following Norstar equipment require? : 10- Port NAM, MICS with 2 Station Modules & 1 Analog Module & DTI Card? I...

I have a prospect that has to have a larger dialpad than the T7316 provides. I believe he needs a system phone, so an analog phone of his choice on an ATA won't work. Any ideas or products out there that I can combine with the Norstar phone?

The carrier I work with is asking what can cause the Nortel BCM to not send a Q.931 connect message when station phone answers the call? My client has a PRI and once or twice per Hour(from different phone #s), the call is answered normally by receptionist & she cannot hear calling party but...

Am I correct in telling client you can only display "Message for you" when new messages on a mailbox for 2 Norstar phones using Alternate extension option? Or is there a creative way to notify 3 or more extensions? This is a Call Pilot 150 Voice Mail.

I have several NAM Voice Mails that have been installed about 4 - 5 years and are locking up frequently, causing them to go down. I usually just do a reset by powering off & back on. Occasionally I will do a graceful reboot. This is becoming very frustrating for my clients. I think the NAMs...

I use the Tapit Call Accounting software product on several Norstar accounts with a Norstar SMDR interface. I wanted to know what call detail recording information you get from the BCM with the standard BCM software? Report parameters, report options & market parameters? Is an SMDR device...

I recently tested a 7316 on a Startalk Mini & a Startalk Flash Voice Mail. I got the "Message for you" on the display but no Red message light on the phone when a new voice mail message was sent to the phone's mailbox. The Red light flashes on an incoming ringing line. Does anyone know of a...

Has anyone dealt with following on 4.1 MICS with PRI: I use Line Redirection(F871)to send main number to answering service for physician's office. They have a Call Center on far end with Local Bell Company providing service. Call is coming from my CLEC's PRI & problem is that caller or...

Recently one of my clients connected several phones offsite about 8 miles away with several Norstar analog ports. These remote SL phones are Norstar extensions with own Norstar DID#s. They bought a MultiVOIP hardware solution that integrates voice and fax into existing data network to do this...

Problem is from time to time(maybe once/month) hunt group is shutting down & ceases to ring extensions. I then take extensions out of hunt group & then add them back. I have 2 extensions that are in a hunt group(#707) that receive calls when a caller selects 7 from the Auto Attendant/CCR tree...

I'm proposing a Nortel MICS with latest software to a client of mine. He's a MIS guy & would like to be sure that he has Voice over IP capability(portable extensions for multi-locations)in the future with the Norstar. My question - Is MICS compatible now & will it be in the future for VOIP...

On a Startalk Flash, I know you can program outside transfer as a selection for a CCR Path. Can you set up as a path an outside transfer using phone company's transfer feature and Norstar link feature? This would allow the call to be freed up from the client Norstar system. I know the client...

Do I need another Service(Clock)Cartridge or Combo Card? My client is getting an error message several times per day of 63-206,207, 208. That translates to No DTMF Receivers. Client currently has a MICS with 2 DTI Cards, for 2 Voice T1s. Currently 1 6-Port Combo Card. Thanks for any...

I have a MICS with 4.1 Software & 23 channel PRI working on a DTI Card. Computer vendor proposes placing an Adtran Atlas 550 and a Dual Port T1/PRI Module(made for Atlas 550) between the T-1 Smart Jack and my Norstar. He says the Atlas will then generate a PRI signal using 19 channels(+ D)to...