We have two hunt groups. The first is set to overflow if busy to a second group. Its Q timeout is set to 15 seconds. If both extensions in the first hunt group are busy, the call is not forwarded to the second hunt group until after the 15 seconds - which defeats our external answering...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.