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Can anyone out there speak to whether or not an Avaya H.323 trunk(s) is secure? I have a request to connect to one of our company's outside clients using H.323 trunks. Our corporate infosec group will not allow this unless I can show that the Avaya CLAN is 'secure'. So far, I have not been...

Would anyone know how to restrict CMS users from being able to view all existing Agent Groups, at the same time allowing them access to their own Agent Group(s)? It appears that this is one place where Avaya doesn't allow a data base item to have qualified access or be assigned on a per/user...

Might someone know how to hide the actual dialed number from the user when using an Abbreviated Dial button? Don't want disable the 4620 display, just don't want the user to see the number being speed dialed. I have 100s of these so I do not want to use a VDN/Vector. Tried using abbreviate...

Would anyone know how to stop the thousands of @mis cha agent-login messages that are filling up my ACD History file? Our operations folks have scripted 100s of daily skill changes that are made via CMS. Each skill change creates an entry in the ACD History file. Last month there were more...

Can anyone tell me what the VDN selection criteria is for Service Observe of VDNs? I'm trying to determine what dictates which call and the amount of time I will have to wait before connecting with a 'live' caller. I thought that maybe it was a function of the queue wait time but I cannot see...

Would anyone know of a way (trick?) to get above the 20,000 VDN capacity limit on the Avaya ACD? I have an application which requires that I route over 120,000 unique DNIS numbers to a few 100 Vectors and Skills on a single ACD. Most of the DNIS go to relatively few Vectors so it might be...

Can anyone tell me, about how many concurrent CMS users can I expect to be able to support running on a 'standard' configuration SUN V880? I am trying to decide whether or not I need the additional 1.2 G CPU/MEM upgrade on top of the 'standard' config. that Avaya offers. Actual statistics...

Can someone tell me how the CMS handles Call Records (in general)? It is my understanding that the file is FIFO and the 5001 record should replace record 1 etc etc (if set to Max size of 5000). I have an ODBC query running every few hours that picks up data from this table. At one point this...