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Running Cisco CUCM ver 7.1.5 and I have set up Jabber for IPhone to access the CUCM. The client on the IPhone registers with CUCM and I can recieve inbound internal/external calls but can not make outbound calls at all internal/external. I have Application dial rules in place that work with...

Trying to set up app dial rules for these applications. For 10 digit external calling I have the following defined but it does not work. Our access code for external dialing is "9". Number begins with= blank Number of digits = 10 Total digits to remove = blank Prefix with pattern = 91...

can I disable side tone on the VG224 ports? I have ports connected to video conf systems and they are complaining about the side tone causing hollow echo sounds. Thanks! JimC-

How do I set up a MWI resych schedule? I have looked everywhere on the system and can not locate this. Thanks in advance.

Currently have UCCX agents using the CAD program with 7961 physical phones. The agents want to be able to take their laptops home and remote into the network and use the CAD program. What is recommended to achieve this? I was thinking of deleting their 7961's and creating IP Communicators and...

Brussels Belgacom Telco provides the connection with a DNT/2M modem. On the back there is an RJ48/45 hand off labeled G.704/2MB. I am told by Cisco TAC that I need to connect this to my VWIC2 2MFT-T1/E1 in my 2851 router with an ISDN cross over cable but it does not show a link light so I have...

Set up key press #5 in atty's mailbox to transfer to alternate ext. (secretary's ext.) When the caller presses 5 the call is tranfered to the secretary's ext fine but she has no idea which mailbox it came from. She just sees the caller's CID. Is there a way for her to see who's mailbox/ext...

Has anyone set up a speech to text configuration using a PC or phone/TTY unit? Does Cisco offer any products to assist the hearing impaired. As always I post here first then start a web search. Any input would be helpful. Thanks! JimC-

If an agent is logged in and online and has no calls for hours does the program automatically go offline or log the user out? Thanks. JimC-

Is there a way I can automatically insert a "9" before a number entry in the missed calls directory so users don't need to edit the entry by adding a "9" before the number and they can just press dial? Thanks. JimC-

I am tasked to provide how many calls one of my pilot points recieve daily/weekly/monthly. I know a 3rd party app would be best but not an option right now. If I run a CDR report on the PP 7772000 for one specific day I recieve over 100 records of which only the first 100 are shown. How do I...

The caller input tables are recognized when the standard greeting is enabled but when I enable the alternate greeting the caller input is ignored. I looked at the greetings and the caller input isn't locked on the alternate. Any idea how I can get this to work? Thanks in advance. Jimeec-

How could I determine if another mailbox has someone else's ext. listed as an MWI ext.? A user says her MWI goes on but she has no messages. The next message comes in and she listens to it and then the light goes out. OK so I figure maybe another mailbox has her ext. listed as an MWI ext...

Just migrated to Unity conn. 7.0. How would a run a CDR report on a single mailbox? In octel I could run a CDR report and it would show me all activity then update in real time for the next action. I am trying to prove to a user that there was no message left in his mailbox despite the fact...

i built call handlers and was able to record the greetings from the admin page using the media master however I want the owner of the CH to be able to call the "greetings administrator" number, identify the CH she wants to record the standard greeting for and record the greeting. Do I need to...

I need to change the URL Directories address to point to a new server. After I save the change do I need to re-start all phones for the changes to take effect? Will all the phones restart on their own after the change? I don't want to interupt service during the day. Thanks. JimC-

Is this done with the network locale? User's in new Germany office would like the messages on the phones ie: "missed call" 'you have voicemail" etc. to display in german. can the softkey buttons display in German as well? I'm thinking no but wanted to ask. Thanks. JimC-

We are opening an office in Frankfurt and the Telco provided us with the below info regarding the DID's they have provisioned for us. From what I can tell they are 3 digit DID's. We want to use 7 digit ext.'s on the phones. Can I translate this to work using an incoming DID translation...

3 phones with x6911 on key 1 of each set. call comes in to x6911 user answers, has conversation, hangs up the reciever and the phone rings again once or twice--they see their CID x6911 on the display then it stops ringing... Anyone ever heard of this? I can't recreate when I go to the location...

Does anyone know of a program I can use to export Nortel phone user data from a Opt. 11 for a conversion to Cisco IP (Call Manager) ? We currently have OTM. I need to pull as much data as possible. IE: CPND, Line 1 DN, other key assignments including add-on modules, Intercom and call pick-up...