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Hi all, I just got 10 "serialized" avaya 6408D+ phones from a vendor that I normally do not buy through. I'm trying to get these to work on my G3SI Version 11 with a TN 2224B ciruit pack. The problem is that I can't break the dial tone to TTI the phone. I checked line polarity by making a...

Hi all, One of my IP trunks have just gone down between location a and location b. I have done the following but the trunks will not come back alive. busy trunk 23 on both ends release trunk 23 on both ends busy sig 23 on both ends release sig 23 on both ends test sig 23 on both ends results...

Hi all, I work for a 500 employee global company with approximately 60% of the employees being remote employees working out of remote home offices, remote U.S. offices, and remote international offices with no administration employees at those locations. Our problem is employee expenses and...

Ok, I must have eaten too much turkey or something over christmas because I can't find the avaya voice player to save my life on Avaya's site or by searching google. Just last week I could go to avaya's site or google and type in "avaya voice player" and it would be the first link in the search...

Hi all, I work for a 500 employee global company with approximately 60% of the employees being remote employees working out of remote home offices, remote U.S. offices, and remote international offices with no administration employees at those locations. Our problem is employee expenses and...

Hi all, I've been studying up on AVAYA maintenance plans as I'm considering lowering the SLA for our contracts. We currently have 8x5x5 full support and it's costing us an arm and a leg and we're just not getting anything close to what we're paying for. As a matter of fact, it often causes...

Hi all, I'm comparing Cisco to Avaya and would like to know if AVAYA offers this feature. Cisco offers the ability for users to change speed dial numbers and display names via a password protected web interface. They can also change numberous other settings like music on hold (mp3), ringers...

I have just recently upgraded to ASA 2.1.11 and one of the features in it are that it no longer requires outlook to send email...it just uses smtp now. So, I decided to start using some of the advanced features and one of them I setup was for the "monitor trunks" feature to email me when a...

Hi all, I have a problem with remote call coverage that I'm hoping to nail down soon. We have a block of 150 cell phone numbers that we distribute to our employees. We also set up employees with a DID number at one of our 4 DSC connected office locations. The users in question are allowed to...

Hi all I am trying to get the IP softphone to work through our VPN and a DSL connection. The IP softphone works great inside our network but when I try to use it remotely, it doesn't send the voice traffic however, it does seem to do the appropriate signaling to login/logoff and make and...

Hi all I have exchange 2003 with OWA, Windows Server 2003, and active directory. All was well until yesterday when the OWA quit functioning properly. Now, when I go to https://<servername>/exchange, I get a very plain screen that list the four stores that I have in exchange. They consist of...

Hi, My CEO would like to advertise a new employee benefit by sending out a voicemail to everyone in the company. I would like information on how he could easily record a voicemail and send it out to everyone that is in our Audix system. Thanks in advance for your help.