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Hello all, Would someone please tell me what "BUG4005 Lost time slot idle Call Register" actually means? I have had 2 system INIs in the past 2 weeks (yesterday was one) where the system basically restarts itself downing the entire system for about 10 minutes. This BUG error is the only one...

Hello All, Does anyone know of a doorphone w/ contact control that will work on either an analog or digital TN port? I am out of space on trunk card. Thanks in advance. Just Shady

Hi All, I have an ACD set up for a person moved from one DID range to another. The problem is that when the ACDN is called from the outside, the call does not go thru. Here is the config. What did I do wrong? Thanks, JustShady TYPE ACD CUST 0 ACDN 4060 MWC NO DSAC NO MAXP 1 SDNB NO BSCW NO...

Hi all, Is it possible to go into a VM account in Call Pilot and change the Mailbox Number, Extension DN 1, MWI DN and Callback DN. and have any existing mail be available on the new DN? Or will I be screwing up an account? Thanks, Just Shady

We are currently moving people from one floor to the other within the company. Floor 8 uses DNs in the 4000 range and floor 9 uses DNs in the 6000 range. If I move Joe (ext 4040) to the 9th floor (extension 6429), how can I forward his VM messages to his new extension? At least for awhile...

I am looking for a cordless headset system to work with a 3904. The handset lifter that comes with most systems is not reliable on this phone because of the bulit in wall mount nib and semi-circular desinof the built in speaker. I guess I could cut off this nib but I didn't want to modify the...

If I want to switch service providers, let's say from a phone company to a smaller service provider, how do I go about this? We are currently not under a maintenance contract. Additionally, If I wanted to gain the administrative passwords to our switch via Nortel, what cetrifications would I...

Is it possible to program calls coming into the main number (a 2250 Attendants Console - "0"), to be redirected to the company voicemail directory after 6 rings? This would be the Night Service Voicemail prompt. If so, how do I do this and in what LD is this programming performed. Thank you in...

Does anyone remember the nightmare of the "ORB Drive"? Well, I have several ORB carts that I need to look at and would love to connect it to an OS X machine. I would be greatful for any help and/or suggestions. I have tried connecting to an Adaptec 29160n SCSI card and then loading the latest...

On our Option 11, we have a Macintosh Computer running iTunes that we are using the line out connected to our MOH port on our Universal Trunk Card. Listening to the source through headphones the music is brilliant but on hold" the music cuts in and out and is distorted. I looked at the...

Hi all and Happy New Year, As a perfect start for the new year, when I came in this morning I was told that no one was able to call in to our switch. I looked at the DTI/PRI card in slot 1 (Option 11c) and noticed that the "RED" light was lit. I disconnected and reconnected the PRI and a...

We have CallPilot 2.0. During recent server room cleanup, the LAN cable was removed and when replaced CallPilot was no longer accessible via CallPilot Manager over the LAN. We do have access via a connected monitor and keyboard but I do not want to leave the cabinet open and would rather have...

Hello All, What are the dangers of using CFXA? If I set up a user's phone to forward to an external number, are there security issues involved? If Route Access Code, ESN Access Code and CDP Distant Steering Code are examples of external DN's, what problems could be caused by a dialing mistake...

Hello All, Just wondered, will the Option 11 automaticall recognize new area codes or do they need to be programmed in? If they need to be programmed in, what LD do you use? Western Riverside county is being split off to a new area code 951. Thanks, Just Shady

Hi All, Some of the account execs were wondering if it was possible to forward their calls from their DN to their cell phone. Problem is that they have voice mail. It could be just for when they are here roaming the building as they probably could not cancel call forwarding remotely. Any...

Is this possible? I would like to set up a DID to ring on all phones and only after hours as a way to contact anyone here after hours. All other calls would go to night service auto attendant as it does now normally. Any suggestions are appreciated. Thanks, JustShady "I think love is a...

Howdy, I am having trouble with a OTM install. This is version 2.01. I am installing the software on a 1.8GHz Dell Poweredge 650 running Windows 2000 connected to an Option 11c ver 25.4. I am aware of the Service Pack issue. We had 4 on the machine which we were told would cause a problems so...

Hi All, One of the features that I miss from the Norstar ICS system is the ability to set up paging through telephone speakers. Is it possible to provision this feature on an Option 11c 25.4 system? If so, how. We are using the 3000 series phones. Thanks in advance JustShady

How do you change the phone type of a TN ? Do you have to OUT the DN first and then CPY data from another TN? And what does the n in "CPY n" equal? I am working with an Option 11c 25.4. I need to change the phone at one extension from a 3901 to a 3902 or 3903. Please help! I'm just...

Is this possible? I have received a request from an account exec for a cordless phone that would ring if someone calls their desk M3903. What would be the easy way, or maybe the only way to accomplish this? This system is an Option 11c v25.40 Thank You, JustShady