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Hi Issue after upgrade to V11 from V9.0 I have SIP trunks coming in on LAN1 and I have Avaya 1600 series handsets on LAN2. Handsets can make and receive external calls no problem and call handset to handset without an issue when they are on the same LAN. Due to the setup there is a small...

I have in the last week upgraded an IP Office 500 V1 from V4.2 to V9. The upgrade seemed to go alright but when using the telephones I noticed that Redial, Call Log and Directory Keys did not function. The handsets are the old 1608 IP (Green Display) Handsets with firmware 1.030 which is very...

I have an IP Office 500 V2 with the new SD Voicemail card. The system has analogue trunks connected. I have setup an Auto Attendant to answer all calls then press a key to be routed to a Hunt Group. If the external caller hangs up before someone answers on the IP Office the system keeps ringing...

I have an S8300 server within a G700 gateway. This unit has a 2nd G700 stacked using the cable at the rear. How many G700 gateways can be stacked and are all slots from V1 to V4 useable on the stacked units. Any help welcomed

When the customer puts a call on hold using Phone Manager Pro.They have problems trying to get the call back. Generally you press the held call in the call window and this will take the call but with some calls the only way to get it back is to press the recall key on a POTS handset.Anyone had...

Can anyone tell me what the maximum distance they have had an analogue extension working on a Definity. I have read a manual and it indicates 6Km. Can some one confirm if this is correct. Many Thanks

Can a Definity with a V8 Processor have a C-Lan card fitted. I thought it was from V9 onwards.

I am configuring a firewall to allow people to use the Manager and Phone Manager applications can anyone tell me the ports that these two pieces of softawre use to allow me to give them access. Thanks

I have an IP Office 403 with Voicemail Pro.In night service the caller gets the option to press 1 which routes the call to an external number. I have set up a shortcode *75 which allows me to test the call flow. Everything works fine. When you dial the external number you get to the "your call...

I have to SI's networked with DCS+.I would like to have the attendants at both sites able to answer calls for each other in busy times or when position is unavailable. CAS has been switched on. If I put the attendant at the branch end into night service it takes calls but normal operation all...

I have two companies using the same IP office 403. They would both like to use the Phone manager lite application. Problem being different LAN IP addresses. Can the IP office be setup to allow both ranges to access this function or do I require a further router.

I have recently networked a Definity V11 to a Siemens ISDX over a DPNSS link. I have used the Westell IQ2000 converters on the definity to convert to QSig. Problem I have is that extensions on the Siemens switch which are diverted to mobiles or Vmail do not connect to these endpoints when a...

I am trying to link two seperate definity's together over a multimode fibre. What type of converters would you use to link from the fibre to the DS1 cards at either site.