Search results for query: *

CM5.2.1 We have a skill which is Multiple Call Handling (many-forced) enabled. It seems that a vector step that checks for ‘available agents greater 0’ in that skill will always fail when all agents are on a call. It seems to be ignoring the fact that agents in a MCH enabled skill can take more...

Until Sunday I thought I understood how to set up locations and DST rules but now I’m not so sure anymore: CM5.2, switch is in the US, server time zone is ‘central’ and DST rule 1 is set for US. This system also serves locations in India, 11:30 ahead of CST – or +10:30 during DST (India...

Here’s my problem: PBX A (CM4.0.1) is connected to PBX B (also CM 4.0.1) via an IP trunk (ISDN), PBX B is connected to Modular Messaging via QSIG. PBX A has a coverage path with point 1 being a VDN which routes to a number in UDP which sends the call to AAR which then sends it over the IP trunk...

I know I have set this up before but I can’t remember how I did it: Call come in to extension 10000. It needs to ring on 10000 for a while and if not picked up, it needs to ring on extension 20000. If not picked up on 20000 it needs to go to VoiceMail of ext. 20000. If I remember correctly, last...

One of our Agents claims the phone automatically puts her in AUX whenever she does not answer a direct extension call, much like RONA would if set that way but these are not ACD calls. She does not have a direct agent skill. Since she is in a remote location, I can not sit with her and see what...

One of our call center managers claims the system (CM 3.1.2) keeps logging off Agents from the skill while the Agent puts callers on hold for a while but the caller stays on the line. I’m aware of the FORCED AGENT LOGOUT PARAMETERS on ACW but this is not set, neither on system nor on Agent...

Since we upgraded to CM 3.1.2 (from 2.2) we see some Medpros (TN2302AP, FW 111) showing 65 calls active (status media-processor board xxxx) on a single DSP while all the other 7 DSP’s don’t have any calls. Our switch is pretty busy so all the normal working Medpros have about one call per DSP so...

I have one user saying his 4612 intermittently reboots (like someone is briefly pulling the network/power cable, the phone goes through the whole reboot process), this alone would not bother me much and I would just replace the phone and check cables and stuff but the strange thing is that he...

We have a remote location with 4 G700’s off our main S8700, running CM 2.2 Each of the G700 has a DS1 board and an analogue board for fax machines. All fax calls via the G700 sent out the local DS1 boards using one trunk group. Trunk hunt is set to cyclical. I was under the impression that the...

I found this entry in the sys logs, the S8700 interchanged at this time but the guy who logged in at this time claims he did not initiate the interchange/level 1 restart. USER=root ; COMMAND=/opt/ecs/bin/server -i anyone knows what this command does? regards Frank

On one of our AVAYA’s (CM2.2), when I do a list registered-ip-stations, the list is empty ("No records match the specified query options") despite the fact that over 800 IP Stations are registered and working nicely. I can also STAT single stations and get their IP-address, FW version and so on...

We have an AVAYA S8700 (CM2.2) connected to an Intuity Audix LX (1.1). when the system got installed, we are sure we had set it up in a way that if you dial into Audix to retrieve messages, it automatically connects you to your mailbox and prompts for the password. Then with some config changes...

We are having some problems with analogue Fax Machines off a G700 in a remote site, when a fax comes in through a DS1 board on the S8700 central site to a fax machine connected to the remote G700, we see a high number of packets dropped and then the fax is eventually disconnected. ‘Local’ faxes...

Does any of you have a good overview of what the CMS is reporting on talktimes ? Sales is bugging me as they don't have an overview of what is reported to who. Like, when sales use the Avaya-phone conference facility to whom is the time logged to ? I've been told it is logged to the last person...

We are getting the following observations in from our Agents: If an agent is sitting in available, and is at the top of the list (next one to take a call.) The agents adjusts the ring volume on the phone. The agents time will reset, therefore he will be at the bottom of the list. It seems to...

We would like to feed our ACD- Wallbaords with some data from a CMS- Integrated Report, the report has already been designed but it seems Integrated Reports cannot be accessed via the telnet- session. Is that so? Is there a way around? The system that feeds our Wallboards relies on a telnet-...

I’m trying to set up a FTP- backup of my 4620- phones and have the following problem: FTP- Server and path is sent to the phone via settings.txt and the phone picks it up correctly. It also connects to the FTP- Server and a data connection is established, but no file can be uploaded, in the...

today I tried to upgrade our DS1 cards (TN2464) to the latest FW (FV15) fresh from AVAYAs website. First 2 cards were fine (CLAN distributed download), upgraded without problems. The next 2 failed, the cards now show a red LED and report 'no board inserted' in 'list conf all'. I can't...

We have an Intuity Audix (ia5.1.37 ) and some users sometimes report they are getting messages late. They claim they have been in the office all day and checked Voicemail regularly but there were no new voice messages. The next day, however, they have several new messages, all arrived the day...

The 4620 shows the Station ID on the LCD display once it is set up with one. As we have set up or Agents with a Station ID outside the DID- range but with an Agent ID that is also their direct extension number (to make them log in for every call) it would be good to show the Agent ID instead of...