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Nortel 81c with Callpilot VM. I can run a report and get the standard info as far as inbound and outbound calls for extensions. That Cost Analysis Extension Detail report does not show internal to internal calls nor does it show the difference of being answered by someone picking up a phone or...

I've got a bit of a problem. I'm new to Nortel. Lucent Definity/Avaya Communication Manger for 12 years. So there's the problem. My questions are these: How do I change a station? This is what is happening. Have an extension (Prime DN) that is a secondary call appearance on 6 other phones. It...

10 years ago, Avaya had a program on the techs' laptops that you could configure to change the laptop's TCP/IP settings with just a click of a mouse. it was a non-Avaya piece of software. it was on the laptops so techs could easily re-configure their NIC for getting into the services port of...

The headset that works very well with all of our 'newer' Avaya phones has been discontinued from what I've been told and seen online. Our replacement is the CS55 (Plantronics obviously). Considering this is the replacement, this headset fails hard. You need to take the handset off hook, and then...

I've got a problem system wide where the ISDN-PRI trunk groups will only go into warning alarm state when the ISDN-PRI goes down. There are 7 locations, 6 are LSPs that all have a single ISDN-PRI. I'll get a warning alarm for all 23 channels, and then the ISDN-SGR alarm will come in 2 minutes...

Hello all. Wondering if I can get some help with this one. As of yesterday, folks are having issues with dialing, hanging up, and receiving calls. At times, you can attempt on-hook dialing but the phone doesn't go off hook until 10-15 seconds after you have dialed an extension or an outside...

CM 3 all voice terminals are 46XX sets. S8300/G700 ICC serving 3 buildings in a 1 block area (2 buildings connected via fiber into Extremes). six remote sites that are S8300/G700 LSPs. all sites have an MPLS circuit, at least one ISDN-PRI, and 1-3 copper trunks. due to the nature of the...

wondering if there is a piece of software that would allow monitoring of an Avaya G3r/S8XX0 that would 'alert' if someone ran a particular command. customer wants notification when a 'cha ars digit' is executed in the PBX from any login.

need a little help please. customer has 5 DID ext off of our Definity that they are using for trunks on their Partner. customer wants to do away with the Partner and have digital service from the Definity. customer bought a digital pack and one 8434D and a few 8410D. customer wants the 5 DIDs to...

http://www.tek-tips.com/faqs.cfm?fid=6369 Desc: 25ft RJ <-> RJ CC: 700287683 PEC: H600383G1 Desc: 50ft RJ <-> RJ CC: 700326457 PEC: H600383G2 Desc: 75ft RJ <-> RJ CC: 700287709 PEC: H600383G3

Just got the word last week that in a couple of months or so, that customers will no longer be able to buy new MCC/SCC cabinets from Avaya. All new cabinets will be the G650 cabinets. The G650 cabinets are 14 slot rack mounted cabinets. The cabinets look like the IP600 cabinets but are 14 slot...