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Hi, We are trying to setup a h.323 IP trunk between Avaya S8700/G650 CM 3.1.2 and Alcatel Enterprise (former 4400) PBX with limited success - signaling and channels are up, but calls are not working.. I would appriciate any suggestions or links to relevant docs...

Hi, We are trying to integrate Avaya S8400/G650 with Fidelio v8 software, it is a first one for us, and I would like to ask if someone here have a document or advice how to integrate it. Thanks,

Hi, I have a problem with Supervisor's station in a CC enviroment, buttons which were programmed to display q-calls for several splits are not working well from several days ago. When pressed, info displayed is not good, and few of them are blinking constantly, althrough treshlold is not...

Hi, We have installed CM4.0.1 on S8300/G700 and trying to install BCMR server v2.4, but we have problems creating proper account on CM for BCMR. We found out that there is a connectivity patch for CM4.0, and we have installed it, but BCMR is still not working - there are no enough permissions...

Hi, We have installed s8300/g700 system, CM 4.0.1, latest patch and firmwares, and 16xx and 96xx series IP phones. We are having issue with poor audio quality on 16xx series IP phones. We compared audio quality to few 46xx series IP phones, that we have brought for test, and audio quality is...

Hi all, Does anyone know is there a way to restrict length of incoming call to a hunt group or extension? I know about Outgoing trunk disconnect timer in COR form, but customer wants to restrict Incoming calls to a particular hunt group to a limited time. Thanks in advance

Hi, everybody. We have system Definity SI (release 9.2) that shutdowns from time to time without explanation. There is no pattern to it. We changed power supply and it worked fine for three months but then it started happening again. System just goes down while the power switch is still on...

Hi, I am trying to set up isdn-pri (or qsig) link between S8300 MS and Tenovis Integral 55 system, with intention to network those two systems, but with lot of problems. I tried to find document which explains that procedure without any success. Is there anyone that could help me finding...

Hi, We have got S8700/3xESS/MCC/G650 system (CM 3.0.1) with a several locations. At one particular location we have got three remote IP Phones (4610 IP sw 2.2), with two of them used by Call Center agents logging on bcms login. PCs are connected through eth. port on IP Phones. From time to time...

Hi, We have got IPO 403 with ISDN PRI, VM PRO and 2 expansion DS module. Every now and then (aprox. every 2 days) system feezees for about 20 sec. On System monitor we have following message: 180949mS PRN: .FATAL TLB Data Error address=00000004 d=5 pc=ff76578c ff765a14 ff75a978 ff75a39c...

Hi, We have MAPD TN801B assembly in our customers S8700/MCC/G650 system (CM 3.0.1), and after power outage (backup batteries didn't lasted long enough) on MCC (PN01) , that board is constantly in OSINIT state. We tried rebooting it, taking it out and putting it back in, we checked all cabling...

Hi, We have got s8700/g650 system with Avaya Compact DECT solution, and we would like to upgrade it to DECT R2. Is it possible to use ccc-pri and ccc-exp boards from Compact DECT in Standard DECT R2, and since licence for number of users is the same, is it possible to use them without...

Hi, I have problem with IP trunk between IP 403 and Definity CSi. Most of the time it works fine, but sometimes when I make call from IP office to definity (or vice versa) I can not establish connection and I receive message " denial event 1575: SETUP msg send failed D1=0x830001 D2=0x20 "...

Hi all, We migrated G3r system to S8700 server platform, and since then we are expierencing strange behiveour of VAL board. From time to time (approx. once in two weeks) some announcements stop working, just busy signal, an others are working fine. There are no alarms whatsoever, and board...

Hi evryone, I have problem with IP office 403 DT. I upgraded that IP office to 3.1 version and I have problem with DT phones ( series 2030) . Speakerphone is not working. Any idea? Is there a way to downgrade it to earlier version (2.x) of software? Thanks

Hi all, I've inherited a system with a CCE, which is not fully configured yet. But, I also inherited several issues, sorted out most of them, but one particular is giving me a headache. So, my problem is: - outside call(ISDN-PRI) is routed through vdn and vector to IVR box, caller hears...

Hi all, I've came across s8300/g700 system, and I've noticed that upgrade from CM 2.0.1 to CM 2.1 was attempted, but it was not made permanent. So, now, system reports: The Software Version Web page displays the software version of the active server. Operating system: Linux 2.4.20-AV12...

Hi all! Does someone know how to configure service that would provide connectivity with Cisco router over ISDN-BRI when user wants to access different subnet from IPO 403. Thanks

I've got IPO 403, 2.1(24) and VMPro 2.1.. Customer would like to record all incoming calls to agents, and it is working fine, apart of calls from mobile phones - background noise is heard when call originates from mobile network. Any help?

Hi, I've got S8300, CM 2.0, 2xG700, CCE 2.01, 4610 IP phones... There is a problem with CCE Supervisor "Join a call as coach" feature - it is not working properly.. Calling party can hear Supervisor talking to agent (conference). For a few outside calls it was working well, but not for long...