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Hi, I have a unique problem. I have a site with MEDPRO & Clan cards. Then I have another site where i have just hung IP PHones. The 2 sites are connected via leased lines. The IP phones are all registered at the central site. ( The second site does NOT have any media gateways ) When I...

Hi ! Need help. We have an Nortel 61C connected to an IPC Dealer Board system over Analog extensions. We want to move this to Digital E1 Qsig connectivity. Can i configure Line Side E1 connectivity on the Nortel EPABX ? I want to keep the same extension numbers as today. Appreciate...

Hi ! Need help. We have an Norel 61C connected to an IPC Dealer Board system over Analog extensions. We want to move this to Digital E1 Qsig connectivity. Can i configure Line Side E1 connectivity on the Nortel EPABX ? I want to keep the same extension numbers as today. Appreciate any...

Hi ! I have a Nortel call center express running Digital phones model M2616 / M2216 / M3903. I want to use wireless headsets for my agents. The problem i am facing is, when a call is completed the agent gets logged off. Has anyone ever done this successfully before ? Cheers.

Hi ! We have a very straighforward setup. Avaya S8710 at site A with Medpro and Clan cards 4610 IP phones at other office the 2 sites connected via point to point leased lines. Some ip phones, once a while, go in Discover mode. This happens across the floor. No specific pattern. The...

Hi, Can someone be kind enough to explain the meaning of Look ahead Interflow / Look ahead routing. Appreciate your response. Thanks

Hey there.. Need to know if someone has installed a Avaya IP Phone behind a firewall. 1. What's the port that needs to be opened. 2. Are there any Voice Quality iisues. Appreciate your responses !

Hi! I am facing a peculiar problem. The call center agents are complaining of customer calls getting disconnected when they are trying to transfer calls. I had traced the alarms and errors but there were none. Then later on system started showing TDM Bus errors on all PN's. When i traced a...

What is the network bandwidth required for logging in an Avaya ip-softphone application in Telecommuter mode and how much bandwidth does it take once the application is logged in ? As always, appreciate your answwers.

Hi, Has anyone configured Tenant Partitioning on Nortel 11C Succession 3 ? I wanted to know how the configuration works? I wanted to terminate PSTN and leased links on the same same EPABX albeit in different tenants and have a single digital instrument on the user desk. Ideally the user...

HI! I have a S8710 with CM 2.2. I run a domestic Inbound Call center. I wanted to use the Tenant partitioning feature to also terminate IPLC for an International call center and ensure I cannot patch the 2. I have come across a couple of problems First: The vector queues the call...

Does any one have an idea if Avaya has a established Video ACD solution. We need to setup Video Conf end points(running on IP thru MPLS) across various sites and a pool of Video agents at a central site ( Could be IP / ISDN ) . Any ideas ? Any other vendors?

Hi! I have a Nortel 11C EPABX which I am using to forward local calls to a central call centre EPABX. The arrangement I am doing is, the customer calls on a communicated number which lands on a CO trunk. This call is forwarded via R2MF link through the PSTN cloud to a destination number...

Hi, I have a very intruiging problem. I have an ACD with PSTN and Leased trunks. The PSTN interface is ISDN PRI while the Leased trunks are connected over Nortel Passports. Problem: I get a call over PSTN and it is answered by an agent. The call has to be transfered to the second site...

we have an Avaya S8700 EPABX connected to Nortel 7480 over CAS link. this is connected to a far end Nortel Passport 7440 via leased lines. The 7440 is connected to Avaya G3Si over CAS link. I get one way speech when i call from location A to B and no communication when called from B to A. I...

In my CO trunk group incoming destination I have put in a VDN which picks up a TAC and dials up my mobile number after I leave for home. The problem is that the call only lasts for about 2 minutes and disconnects. Pasting the incoming Co trunk Trace taken, can someone please assist as to where...

HI, I want to interconnect my Avaya EPABX to Nortel Passport. These are a distance apart. I am using the serivce provider 2mbps link to connect these 2 sites. the interace used is G.703 to connect the leased link on the EPABX. When the link is terminated on the Passport and EPABX the...

How does a converse on step work. Is this a proprietory step or will it work with a Nortel Periphonics IVR system.

Hi, The requirement is to dial out using the MICB card in Nortel Meridian EPABX. The idea is instead of some users from a country dial into another country parallely, the users can dial locally into a bridge and the MICB can dial to the other location. This will save ISD costs. Is this...

Is it possible to have CLIP through Analog CO lines? Any specific version of the system or TN for CO card?