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  1. OldSkoolSkater

    Lync without SIP

    Hi All Very quick question - Can Lync be installed for Video conferencing without SIP trunks? We'll be installing SIP next year but the board members are asking if we can get a VC Lync solution in now. cheers Oldskool Cheers Oldskool - Living the dream in the UK
  2. OldSkoolSkater

    Check announcement usage

    Running CM5.2.1 I'd like to tidy up my announcements. Is there a way I can check whether announcement files are still used in vectors, etc? Thought I might be able to do a "list usage announcement" command but that's not an option - is there something similar that anyone can think of? cheers...
  3. OldSkoolSkater

    Contact Centre licensing - Confused!

    Hi All Just wondering if anybody could help to explain what licensing I might need given a particular situation.. Running CM5.2.1 and have mix of environments whereby agents are either recorded via Contact Recorder, monitored via CMS, just login as an agent, or a combination of all three. We...
  4. OldSkoolSkater

    Remove trunk members from SIP trunk

    Hello I have an SIP trunk group that is no longer in use. I am unable to remove the trunk members. How can I remove the trunk members in order to remove the trunk group? Thank you! Cheers Oldskool - Living the dream in the UK
  5. OldSkoolSkater

    Site failover and VOIP/IGAR call routing

    Hi All, Wondering if you can help with something obvious, as I might not be seeing the wood for all the trees! Running CM5.2.1, with resilient S8730's and G650 gateways at the core, with lots of G350/430/450's that have LSP capability at remote sites. We have 10Mbps MPLS connections between...
  6. OldSkoolSkater

    Sysadmin role question

    Hi All Running Sql 2008 R2 Standard. I have a SQL auth user account that is a member of the sysadmin server role and that allows me to create logins/users manually as you would expect. The problem I am having is when I try to automate this process and run a stored procedure to do the same this...
  7. OldSkoolSkater

    ISDN main billing number and call forwarding - WTF??

    Hi All We have a G450 running CM5.2.1 at a site which recently gone live and when I ring the main billing number for the ISDN at site I get automatically redirected to a mobile number?! (This is not expected behaviour :)) When running a trace I get the following which clearly show the...
  8. OldSkoolSkater

    RD to TS gateway through company proxy using PAC file

    Hi All I'm having issues with connecting through our company proxy to a remote server that is hosted behind a TS gateway. If I tick the proxy option in IE to point directly to the proxy appliance then launch the TS RDP connection it connects fine (via secure 443 traffic) and I can remote onto...
  9. OldSkoolSkater

    RDP to TS gateway through company proxy using PAC file

    Hi All I'm having issues with connecting through our company proxy to a remote server that is hosted behind a TS gateway. If I tick the proxy option in IE to point directly to the proxy appliance then launch the TS RDP connection it connects fine (via secure 443 traffic) and I can remote onto...
  10. OldSkoolSkater

    Active alarms help

    Hi All When logging out of Avaya admin I get the following: Busied out resource detected; verify if release is needed! I have checked hardware errors and get the following list of errors but am unsure of what to do about the results brought back. HARDWARE ERROR REPORT -...
  11. OldSkoolSkater

    Vector / voicemail puzzle

    Hi All I’m setting up a new call centre environment as follows: VDN 88000 Extension: 88000 Name*: CSD Vector Number: 900 Attendant Vectoring? n Meet-me Conferencing? n Allow VDN Override? n COR: 1 TN*: 1 Measured: none Vector 900 01 wait-time 0 secs hearing silence 02 goto vector 907...
  12. OldSkoolSkater

    BCMR alternatives?

    Hi All I'm looking for an alternative to BCMR and so far have looked at solutions by Netlert and Taske. Does anybody know of other products on the market worth recommending? Cheers Steve - Network Coordinating in the UK
  13. OldSkoolSkater

    Directory button assignment

    Hi All Avaya advise that when assigning the 'directory' button to a station, buttons for 'next' and 'make call' should also be assigned. What I would like to know is can a 'previous' button be assigned also? I get a lot of complaints that people press 'next' lots of times to scroll through...
  14. OldSkoolSkater

    Admin access to the CMC

    Hi All Running XI r2 sp2 and the only account that has access to the CMC is the default enterprise 'administrator' account. This is not by design though! , as there are other accounts (both enterprise and NT security) that are members of the admin group and they get the following error when...
  15. OldSkoolSkater

    Global preferences changes to multiple users in Infoview

    Hi All I need to change Infoview preferences globally for our new BOXI R2 environment but not sure how. I found a closed thread thread782-1323041 which might help but the script was never posted. Can any one help with this? I also found this KB article (KBase Article ID:8811138)on the BO site...
  16. OldSkoolSkater

    Setting user Infoview properties

    Good morning Is there a way to change the homepage in Infoview (BOXI r2 sp2 fp2.4)? Currently we get the standard BOBJ logo, and the heading "BusinessObjects InfoView collects and presents BI information..." and 3 bullet points below. It would be preferable if users get the public folders view...
  17. OldSkoolSkater

    Password retrieval for SQL

    Hi All Is there any way to retrieve passwords from tables within a sql database? I don't need to know the sql login details from the master.mdf, but rather the encrypted application passwords from a user details table within an application db. Any pointers folks? Cheers Steve - Network...
  18. OldSkoolSkater

    Default account question

    Hi All Just a quickie, what are the default accounts created when SQL2000 is installed? I'm figuring it's: -Sa -builtin\administrators Are there any more? Cheers Steve - Network Coordinating in the UK
  19. OldSkoolSkater

    Upgrading a sql 7 db to 2000

    Hi All I would like to move a sql7 db to a sql2000 server and just want clarification of the best approach. I need the db and assosciated logins, etc to be migrated so I guess my options are: 1) Use the copy database wizard on the sql2000 server 2) Use the import wizard on the SQL2000 server...
  20. OldSkoolSkater

    Login blocking on sql2000

    Hello We're running SQL 2000 sp4 and want to know if its possible to prevent users logging in using the same details? Currently using sql authentication and wondering how each sql login can sign on only once at any one time? Cheers Steve - Network Coordinating in the UK

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