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I have a Partner ACS "Small Office" package that came with the 308 ACS processor, and Partner Messaging PC card. I have set it up as an immidiate auto-attendant. I can press a selector code and transfer out, but only as long as there is just one vm port (ext 78 or 79) being used. If a second...

I have a new ESS site with two 8700 servers. I noticed in the logs that the ESS server restarts every night at 12:04am and again at 02:04am. The SAVE TRANS ESS is scheduled at 02:00am on the main server, so that might explain the 02:04 restart, but it doesn't explain the 12:04 restart. Has...

It looks like I have a user that has gotten wise to the idea of conferncing two conference bridges together to create a larger bridge. Normally, this wouldn't be a big deal, but the two bridges remain connected once the user drops out, causing the two separate bridge lines to be bridged...

Hello Does anyone know of any other conditional variables that can be used in the upgrade script for 4600 IP phones? I can write a script against $model, or $group, but I would like to know if there other variables that can be used? For example, is is possible to customize the script for a...

I have an Option 11 (rls 25.40) that have I been requested to block all 900 numbers except for 3, system-wide. Can I just add an AC entry for 900 and allow SPNs for the 3 numbers? What would be the best way to go about accomplishing this? Please excuse my newbie-ness! Any suggestions are...

Can anyone tell me how to setup queing for calls going to Call Pilot that exceed my port count? I currently have 16 port on a CP 1.07, and occasionally, all of the ports are busy, resulting in the call getting routed to another DN. What I would like to happen is for the call get queued until a...

A few months ago I setup NCFW on an ACD for toll-free DNIS on my Option 11. It has worked flawlessly until now. For some reason this has stopped working internally and externally. I can't think of anything that I have changed lately other than station programming. I have a few other DIDs...

I have been pulling my hair out on this one...I need to setup a ring group of 4 phones for a help desk. Basically, I need all the phones to ring when a call comes in. The catch is that I need to forward this number (manually) after-hours to the on-call staff member. I tried both MCR and SCR...

We are currently using activity codes in our call center. Is there a way to force the agents to enter an activity code for every call, before allowing another call to be delivered? For example, after the call is disconnected, it could prompt for the code. We have an Option 11 and use SECC...

Is there a way to implement not-ready codes on the Option 11? I have a request from management to track not just the amount of time in not-ready, but the reason in not-ready. We are currently using activity codes, but that is associated to calls. Basically what I am looking for is a solution...

Can anyone tell me how to interpret the TN out of this audit message: AUD313 0000104D DIAL 00000000 001835B8 00000C0B 00000002 I get a number of these messages, but I can't determine what TN they are for. Any help is greatly appreciated.

I've gone through the post on blocking inbound calls, but I've only found methods to block inbound to a specific DN. Is there a way to block calls from a specific ANI. For example, I have a user that has been getting harassing phone calls from a certain number. Is there a way to block just...

Does anyone know of a good site to download .rpt files for Symposium? I'm working on creating my own reports with Crystal Reports, but I would like to see what's out there before I spend a lot of time creating them. Thanks for your replies!

I will be undertaking a project in a couple of months to add an ITG card to my switch, and of course, IP phones. Can anyone summarize what is involved with configuring the ITG card in the switch? What potential problems that may occur? I have an option 11 rel 25.4. Thanks in advance for your...

Can anyone help me with the following message that I am getting? DCH2032 12 5 I have a PRI that is down, and I am trying to troubleshoot it. The "system messages guide" that I have skips this error message. Thanks in advance for your help.

I have a problem that I've been tracking down for some time now. I have a user that forwards her desk phone to her cell phone after-hours. Lately, however, it doesn't work when the console is in night service. The number will ring to our main number, which is an auto-attendant after-hours...

Can anyone confirm whether it is possible to edit the scripts from the "scripts editor" window in SECC? The highest level login that I have only has view permissions to scripts. I can't even modify the access-class to add permissions because my login only has view permissions to...

Can anyone confirm whether it is possible to edit the scripts from the "scripts editor" window in SECC? The highest level login that I have only has view permissions to scripts. I can't even modify the access-class to add permissions because my login only has view permissions to...

Can anyone tell me how to setup up off-net routing of a specific area code that comes into my switch? I have a requirement that I need to send all Florida calls to a separate center. The call volume is relatively low (less than 100 calls a day), so the impact on my call traffic is not an...

Does anyone know if there is a way to make a supervisor's phone beep if a calls-waiting threshold level has been exceeded in an ACD queue? I have a DWC button programmed on their set, but their complaint is that it does not beep to alert them to a potential problem with backed-up calls for the...