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Hello all, Can you put 2 sums in one cross tab query? Thanks!!

Good Morning, I am getting a new p.c. today and need to reload my ASA 1.1 software on it. Is there a way to copy your different system properties (dial in #'s, passwords) without having to screen print each ones PBX and audix properties? I have about 12 different locations on there...

Well I may have finally lost my mind and forgot how to set up a voice mail only station or something else is wrong! I set up a x port station of 276 with a cover path to go direct to voice mail. When I did this before the mailbox owner could go in and put in their greeting, change password...

Hello, I am trying to find a way to export reports using ASA 1.0 from Audix Version 4. I have the call accounting set up in Audix and would like to be able to export a detail list for a certain extension. I go into call accounting then reports then generate selection report and then I fill out...

Good Morning, Before I tell the powers that be to scrap their 800 number get a new one and give it to only the people they want to have it I thought I would ask you their ? first. I have a division that would like to block all states from calling their 800 number EXCEPT for 4 states. They want...

Good Morning, I currently have all my 800, 866, 877 numbers outgoing route over my local CO trunk which is the way I was told to route them to make sure we are not charged. Occasionally we have a dial in conference and our local lines fill up quick with so many people dialing out at the same...

Oh where....Oh Where is my caller I.D.? I've lost it on outgoing and I'm having a hard time finding it again since we switched long dist. carriers. Believe me when I say that Iv'e contacted all parties that may be involved and they each tell me the other is reponsible. The LD carrier says...

Helloooo I am switching LD Carriers and my extensions are 3 digits. According to our current carrier they send 4 digits to our DNIS by having a zero in front of the number. I really don't know why but anyway the new carrier is asking if my PBX drops the extra digit (zero)...I looked on disp...

Hello, I need to "clean up" a division of ours so I ran an audit in ASA under system fault and performance. The audit ran fine and shows in history but I need to know how I can export it to a file? It appears my only option when I click on the audit is print and Id'e really like to just export...

We get the following error message when trying to install office 97 on an Window XP machine. Can anyone please help on what this error means? C:\WINNT\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the...

I did a search before I'm asking and could'nt find any info on this.....Can someone please explain to me the Grade Of Service? I need to run trunk analysis on a few switches and I understand the CCS etc. but what is the .001 GOS objective compared to the load and actual? TIA Tina

Hello, I have a manager who would like to have an option in an auto-attend for a directory in audix. Is this possible and if so how would I create it? I have audix 4.4 Thanks! Tina

Good Morning, From what I understand in the past if you do a list meas Ds1 log you should get all zeroes if your board is heatlhy. What does it mean if you have some 4's in the ES column? To be honest I dont even know what these columns mean.... Thanks, Tina

Good Morning, I need help with a hunt group, group 10 that I want to go to a voice mail box after hours. I have a vm box 311 that says blah blah please leave a message. I created vector 2: goto step 3 if time-of-day is all 18:00 to all 07:00 queue-to split 10 pri 1 messaging split 98...

Hello, I haven't done this before so please bear with me: I have a hunt group of 4 people that I would like to route to a after hours voice mail box. I looked in Audix and I see auto-attend routing. Can I put the hunt group ext. number in there?, assign a business route of 6:00p.m.-7:00a.m...

Hi, I have Audix 4.4 and I would like to know how I can add a step in an auto attend. I have an 800# that lists options press 1 for xxx etc. We would like to add the option: if you know your partys extension please enter it now. Is this Audix and if not could I use some sort of a vector, I...

Hi, I have been using the call traffic option in ASA to track my busy times of day for upgrade info....I noticed that a few days ago I had 1000+ calls and 1900+ calls on my total call attempts at 7:00 and 8:00 p.m. when only a skeleton night shift is here. Fortunatly in the other columns I show...

Hi, I am monitoring my co and DID trunks due to traffic problems and then relaying this info to corp. I can see I'm having problems but I would like to explain the different columns and am obviously confused. Like one day I only show 1 %ATB but in the next column it shows 33% out block. Does...

Im assuming the time that is displayed on any phone comes from the system time? If so and the time is wrong how do you correct it and can changing it be done without interference. This is a G3siV6 Thanks Tina

I just received written confirmation from an Avaya Gold Partner that the following software versions for the Definity G3 will not be supported after March 7, 2005. Release 5 Release 6 Release 7 Release 8 Release 9 and Release 10.