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I have acd telephones which have a private dn on key 3 and phantom on key 4. When you call outside of the pbx the CLID comes up correct from the primary dn but when you call outside of the pbx on the phantom line it reports out another number. ex. KEY 00 ACD 5479 0 8184 01 NRD 02 02...

I have an acd telephone that the customer has a private dn on key 3 and rollover on key 4. Is there a way to set it up so when the customer is not logged in when they pick up the handset they will get dial tone off of key 3 and when key 3 is ringing, set it up so that when they pick up the...

I have a meridian option 81. I have a 5 dn hunt group that when you call one of those dn's the calls roll around to each phone. The problem is I have some other dn's that hunt and forward to different telephones in the 5 phone hunt group but it will not roll passed the second dn in that hunt...

I have a uds10 telnet device connected to an option 81 that is not working. It is set up on tty 12. I have went into ld 37 to try and disable and enable tty12 but it will not let me do it. Am I doing something wrong?

I have been asked to get a list of dn's that fdn and hunt to a certain dn. How can I do that? I have tried to find it in ld 81 but have been unsuccessful.

I have been asked to get a list of phones that fdn and hunt to a certain number. How can I get that information? I can't seem to find it in ld 81.

What do I need to do Caller ID on an 8X24

I have recently installed call pilot on a norstar MICS with 7.0 software. I have set up a CCR tree and on my option 1 I am doing a external transfer. When you call the system and hit option 1 the system acts like that it is going to dial out and then it comes back with the message "The route...

What is the latest version of Software in the MICS that CallPilot 100/150 Rls.2.0 will work with.

I'm installing a PRI for the first time and I'm using a dual PRI card. It has loop 20 working on it and we are going to use loop 21. I am looking for a DCH cable to cable J6 to an MSDL card. I have programmed the loop 21. What is my next step from here? I know I need to program the DCH but...

I have an option 61 and I'm going to put a PRI on it. What are the steps that I need to take. I'm a key system guy and just getting into the PBX

I have an option 81c and need to remove loop 46 and 47 on a dual PRI card....What are the steps I need to go through?

I have an option 61 with an acd group programmed on it. The acd number is on key 0 on 2 phones and then they have a private dn on key 1 and a phantom line on key 2. These private numbers also are scn'd on 2 other phones. They have voice mail built on their private lines. When someone calls them...

I have a polycom conference phone, Can I make conference calls off of an analog station module????

I have been working on norstars for years and a question arose the other day that I have never been asked. When someone is on the phone and another line rings on that phone the volume of the ring on the second call is low and the other people in the area can't hear it to do a call pick up on...