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BE SURE AND DISCONNECT VOICE MAIL BEFORE FOLLOWING DEBUG PROCEEDURE. we took over service of a system that was serviced by another vendor. Our tech had to debug the password and follwed the FAQ proceedure. Unknown to him at the time the COS of voicemail boxes was set to purge mail after 30...

Do I need the PRI enabler keycode to run straight (non-PRI) T1?

I have an interesting situation. CICS 6.1 with CP100 1.5 (with VMS and CC enabled). When you query for the CP DN with F985 it reports the B2 channel DN (250) not the B1 (which 232). So what happens when you enter 250 (the DN reported by F985) as the DN for CFNA/B the CICS won't allow it because...

I have a customer who uses external call forwarding extensively POTS lines. Its been functioning perfectly for the almost a year. Today he calls and tells me its stopped working. Here's what happens. If you call a forwarded extension internally via intercom. Call is forwarded no problem to the...

I have a customer (824 DR5) with Flash 2. He has set up a phantom ext (243) with a mailbox. The phantom rings on 4 exts as an Answer DN. Calls are directed to this DN via CCR (press 1 for sales). Works great until one of the sales people is on the phone and a caller tries to reach the sales...

I have a customer running a MICS 6.1 with a copper NAM (upgraded to 4.1). They have several analog lines designated as back door for employees to check mail etc. Intermittently calls are routed to wrong extension even thought they swear they entered the correct digits. Adjusting the loss package...

Hello all, I have a customer with a CICS 4.1 no voice mail. Just set up 2 hunt groups with 3 phones in each. hunt group A overflows to hunt group B. Problem: when HG A overflows to B the message waiting lights on T7316 phones in HG A start flashing. Anyone know how to stop this from...

I have just upgraded a mics from 2.0 to 6.1 using the upgrade tool all went well except i now have no voice mail. Its a NAM 3.0. Is there a compatibility issue between 6.1 and NAM 3.0?

I've just installed a flash 2 onto a 616 DS DR5. Customer asked that all "0" calls that go unanswered be be routed to ext 21's mailbox not the general MB. I've disabled the GMB and set ext 21 to CFNA after 4 rings and CFB to voice mail. Incoming calls ring on ext 21 and are routed to AA via DRT...

Hello Everyone, I am going to be ugrading a MICS 3.0 to 6.1. I'll be using the upgrade tool to maintain the curent configuration. After upgrade I'll be changing most of the 7310 telephones to 7316E's. Can anyone tell me what I can expect in relation to the button programming on the new phones? I...

I'm looking for some helping in programming line pool buttons. I have inheritted the service contract of a MICS 2.0. Most phones are programmed with a line pool button that not only takes a line from poolA, but also dials 9 (Centrex lines) so that the user only has to press the pool button and...

I just upgraded an 824 to a MICS with 6.1 software hoping to continue to use the Flash. The MICS doesn't seem to see the Flash (Invalid feature code). Although in Maintenance the port reports that a voice mail is connected. This is my first experience with 6.1 software. I know the The Flash...