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Does anyone have experience with AoIP? I'm looking for options to ISDN for radio stations to use for remote broadcasts from this hotel. AoIP is suggested as a solution but I don't know enough about it to know what questions to ask vendors and equipment sellers. Respectfully. Harry Hallett...

The hotel where I work leases ISDN lines from the local carrier for radio stations to use for remote broadcasts. Since ISDN is a dying tech, we're not getting the support for them that we used to. Several broadcast engineers I've spoken with have told me that ISDN is still the preferred tech for...

Does anyone have experience with AoIP? I'm looking for options to ISDN for radio stations to use for remote broadcasts from this hotel. AoIP is suggested as a solution but I don't know enough about it to know what questions to ask vendors and equipment sellers. Respectfully. Harry Hallett...

The company I work for has a Mitel 3300 and uses CCM for its Call Center reporting. I built a new queue and Agent Group, tested the queue to make sure it works correctly (it does), and updated YourSite Explorer (several times). The queue data transferred properly but the Agent Group doesn't...

We have an MXe-III running release 6.0 software. I was told of intermittent busy signals on various numbers that normally don't ring busy (they have more than one ringing appearance and, if all are tied up, should roll to voice mail.). I placed test calls, both internal (calling the extension)...

I have an Agent that is programmed into (and assigned queues in) our 3300, properly appears in Yoursite Explorer, but does not show up in Contact Center Client at all. I added 4 agents the other day and the other 3 show up properly in all 3 places. What am I missing? Respectfully. Harry...

Last week I had to set up 30+ phones to forward to company cell phones. They are set to "Forward Always" to cell phones in several area codes. Calls made to the user's extensions are being immediately forwarded to their cells, but callers hear nothing except dead air until the cell phone's voice...

Has anyone worked with Audio over Ethernet for radio station remote broadcasts? Getting an ISDN (BRI) put in seems to no longer be an option and we have some stations wanting to do broadcasts coming next month and I'm looking for other options to give our Marketing department. Respectfully...

We have a 3300 IP running v6 software in a clustered configuration. We have several 5550 Operator consoles. Out of 325 rooms, there is one room that doesn't permit any changes under the Guest Service tab on any of the consoles. When the room's extension number is entered the display shows the...

1) Does the Call History feature not work on ACD phones? 2) And, if it is supposed to work, does it not work on calls that ring on the ACD extension? 3) And, if #2 is not the case, and it is supposed to work on any call to any extension on the phone, ACD or otherwise, what do I need to...

I have recently added a Room Service queue at this hotel. There is only one phone and one agent. They do not want the phone to log-out if the person is unable to answer (the person answers not only for room service but for the restaurants after they close.). I cannot set "Make Last Agent...

MXE III controller MCD 6.0 PR1 12.0.0.52 I have One 5340e phone that I cannot get to work when connected to our 3300 ICP system. It worked fine before I replaced it with another phone at its previous location. Now when it boots up at its new location, with a new extension, it gets stuck on an...

Hotel Management wants to be able to track the number of incoming external calls that the Operators are handling and, since the Operators are also the Call Center Agents, have those numbers show up on their daily Call Center reports. They want all external calls to our Operators to sit in the...

Hotel Management wants to be able to track the number of incoming external calls that the Operators are handling and, since the Operators are also the Call Center Agents, have those numbers show up on their daily Call Center reports. They want all external calls to our Operators to sit in the...

My network router, a Linksys WRT54G v2 wired/wi-fi router, is throttling my download speeds terribly. This is understandable for my Wi-Fi units, but it does the same to the wired units too. I use Charter Cable Internet and have speeds of about 60mbps when connected directly to the cable MODEM...

Can Maid Status Codes be customized? I suspect not, but if it can I'd like to know how to do it. Of the available codes, we only use 4 of them. The Housekeeping Department has asked if some of the unused ones could be modified to signify different information. Current: 1 - MAID PRESENT 2 -...

I have a user who wants to be able to place two phantom lines into Call Forward (to individual voice mailboxes) and later take those same lines off of Call Forward. I've been reading up on "Call Forward - Follow Me - End Chaining" and "Call Forward - Follow Me - Reroute when Busy" but I'm not...

We have a 3300 ICP running v6 software. We use CCM v6, and PrairieFyre (MiContact Center) for our Call Center. I've been asked to set up a variable schedule for one queue. The queue currently interflows to an offsite Call Center when our Call Center is open and to voice mail when our Call Center...

The Call Center Manager asked me to show him how to access Flexible Reporting. When either of us try in either his account or the Administrator's account the message below comes up. No reports are available because we don't seem to be able to create reports. Our Mitel vendor tells me that...

Does the Agent Outbound Call Trace Report register calls when an Agent is in a Make Busy status? Respectfully. Harry Hallett Telecommunication Systems Technician The Queen Mary Hotel