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Hello, I need assistance with the syntax to create a xml look up table. What I am trying to do is to have the text to speech playback the full state name instead of the state abbreviation that it recieves from the Db, for example "california" instead of "ca". We have a dates.xml file that does a...

Hello All, I am a newbie. I have experience on Nortel and Avaya platforms and Cisco Call Manager experience as well as a CCNA so I have experience on other platforms for IVR and I understand the basics of the java script for UCCX so I am not really looking for a class to take (unless it was...

Hello, I need some assitance with call flow outs. I know that a flow out on the reports indicates that the call was handed off to another application or external destination and is not handled by the agent. However, what I am seeking is a way to determine specifically where the call flowed out...

Hello, Pardon the long post: I am recieving the following error when trying to launch the CAD. "Login failed due to a configuration error. Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the...

Hello, We are experiencing an issue where the agents are periodically getting bumped to Not Ready. This does not happen while the agent is on the call. It is affecting all of the agents and happens regardless of what queue the agent belongs to. Rebooting the server corrected the issue for a...

Hello, Avaya has a call flow diagram graphic generator tool that the call center managers had grown to love. I wanted to see if anyone out there is aware of a similar tool for the Cisco IPCC Express. Either out of the box or third party and where to go to obtain it? Please advise -

Hi there, I saw this by John Poole in another post: "You can use date in 81 to list phones modified since a date" Can you tell me what the full syntax is do do so? I would greatly appreciate it. Thanks again, Liliabell

I need to know if is possible to make a line appearance for analog set type appear on a 3903?I know what you are probably asking yourselves, "Why would anyone want to do such a thing?" Well here is why - Disaster Recovery. Disaster Recovery? Say what? OK so our vendor for our Local PRI's came...

Hello good folks of the forum! The name showing on my outbound LD Trunk caller ID is mis-spelled! I contacted my LD carrier and they said that they only pass on the information from my PBX, my PBX vendor said that was true for the number but not the name. Please advise - if this is changeable...

Hi all, I have an agent that is getting calls delivered when he should be in break mode for 30 seconds. The calls are being delivered one after the other with out the break. I verified that he is not pressing the in calls button on his 3905 phone, he said that he is not. I am not able to...

Hi all, I have an agent that is getting calls delivered when he should be in break mode for 30 seconds. The calls are being delivered one after the other with out the break. I verified that he is not pressing the in calls button on his 3905 phone, he said that he is not. I am not able to...

Hello good folks of the forum I have a newbie question. I found the cls that i needed for the supervisor set now i need to know how to instruct the supervisor to observe calls? I have attached the config for her phone. I need someone to step me through it. Ex- press obv button dial agent id to...

Hello folks of the forum I have an interesting problem that I would welcome any assistance on. Previously in what I like to call the good ol days we had an Octel 250 and a dirct xfer to VM ACD set up in the Option11 that was NCFW to the pilot for VM so if I am Joe Users admin and I have a call...

This is a recent development, We changed service providers and it worked. Then we had an issue with our toll free service. I was out of the office, our service partner looked into it and corrected that issue now we have this one? Any idea where I need to correct this in the PBX? I need step by...

Hi good folks of the forum, I am told out Octel 250 can be networked. I wanted to see if anyone out there knows how and if you can back up to a SAN or if there was a way to save and individual subscribers voice mail messages in .wav or other format that can be archived to cd or other external...

Good Folks of the forum, I need to set up the capability for Long DTMF tones for our door buzzer/alarm does anyone have the config on how to do this or would an ATA be required? Thank you I am a newbie to all this so if you could "dumb it down" for me I would appreciate it. Lilabell

Hi good folks of the forum I need your help once again. We are setting up a Unity Bridge from the Option11 and our vendor doesnt have any documentation - I know I am scared. If anyone can assist me with setting up an analog hunt to do the following. Please provide the step by step. On the...

Hi good folks of the forum, Can someone give me the step by step dummies guide on how to use FFC on an analog phone (500) it is a teledex analog set that has no feature buttons, does have a flash hook button and an MWI light. I need to know how to set up conference, transfer and park. I know...

Is there somewhere that I can get a replacement copy of symposium client 4.2 from someone out there? I have asked our account rep and our nortel rep but I need it right away. Can I get a copy from someone? Ours is damaged and it appears that when our previous vendor copied it over to our share...

Hello Good folks of the forum I have attempted to create the following section of a script that routes the call to a different mailbox if the date falls into a Specified range. Here is the problem I have 4 Different agents for on call so I can not use the GV DAY OF MONTH with out a GV MONTH as...