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For some reason extension 10 is not taking messages any more. We hear the greeting, but as soon as it is done, all we hear is "good bye", and the extension hangs up. The mailbox is empty. All other extension, auto-attendant, and selector codes are working fine. The last thing for me to do is to...

I've have mainly worked with Audix. Now, I have inherited an office that has MM 3.0, and they want to use an AA that will let callers dial by name or extension. I tried to find some information on the site as to how to do it, but I just couldn't find one specific one that will help me build an...

We are setting up a new T1 – not a PRI – I just want to make sure I have the correct settings for the DS1 and trunk group. These are the settings for the T1 from QWEST: Wink Out pulse DTMF Framing ESF Line Coding B8ZS These are the settings I believe to be correct in order for the T1 to work...

We have a Partner ACS 7.0 with Partner Messaging 7.0, and we want to increase the number of rings when the calls are being transfer from the AA. We set up calling group 1, and set the 0 option in the VM to transfer to this calling group. Now, it only rings 5 times and then it covers to extension...

We have a Legend 7 with a Reparte Voice mail. All of the sudden our feature to transfer directly to voice mail has stop working. I even tried the F56 and no luck. As soon as we enter the extension we want to transfer the call to, we get a wave off tone. The call doesn't even make it to the voice...

We need to change the switch link type on our old Audix from LAN to normal analog lines. I was looking for an Installation Manual for the Intuity Audix LX R1.1 but I had no luck at the Avaya site. The reason we need to change it is because we can't find the hardware for the CLAN. Thanks.

We just dig out an old prologix. We are trying to get it to work, but when we do a list conf all, we get several slots with "no board" under vintage. There are no extensions associated to any of these ports. We have inserted a card and nothing happens. How do I get the system to see that there...

Hi folks, We will be replacing our VCM4 module for a VCM16, and I am the lucky one to make this happen. Any input on "do's and don'ts" for this task. According to our BP is just a straight swap - back up, power down, uninstall, and install. I just want to make sure. We have an IP 406 V4.0...

The MWL doesn't turn off on extension 10. We have listed to all the VM, delete them, and the light doesn't go off. I can manually turn it off. Call, and leave a message and light goes on, but once we listen to the message the light will not go off. All the other extensions work fine. We have a...

Hi to all, I just inherit this IP office and need to make some changes. Most of my background is mainly on the Definity, so this is all new to me. I am trying to find answers to make the proper changes, so all your help is greatly appreciated. This is what I have: IP Office 4.0 with Voicemail...

Hi to all, We want to consolidate our DID trunks and our outgoing T1 into one PRI. We just installed the PRI, so we can move our DIDs over - right now the DIDs are coming in via DID trunk lines. I have two questions. The first one is: How do I tell the PRI to route the call to the proper...

We have an Intuity Audix LX, and we were wondering if the system can send a stutter tone - when there is a message waiting - to the recipient’s extension when he/she lifts the phone to make a phone call. Just like what some people have at home – lift the handset you hear the stutter tone, then...

We have several VDNs with different names that get answer by our customer service group. We are thinking of setting RONA in the hunt group, the question: IS there a way to keep the original name of the VDN in which the call came in? Example: Call comes in on VDN 1234 with the name ABC Cust...

We have a TN750C that has gone wild. Anyway, I am unable to execute the erase announcement command. Every time I try it, I get the "Announcement data is being saved, loaded, or audited; please try later" message. And when I try to delete any messages associated with this board, I can't do it...

We will be changing our regular T1 to a PRI. Besides changing the type to PRI, is there something else I should be concern with? The singnal is a B8ZS ESF ATT&T #5 ESS. This change will happend on a Magix release 1. Thanks

I have an ACS R5, it is working fine. The only issue we have is that we cannot forward our system phones to an outside line - like a cell phone or home phone. I know by upgrading to R7 we will be able to do this. But are there other benefits - features - that the R5 doesn't have? Thanks

We have a MICS 6.1. We have a DID PRI. Before the PRI, we had two T1s with channel banks. Well, we have a very important number that we need to move over to the PRI, before we disconnect the old T1s. The telco company is telling us that they can send this number to a specific channel in the PRI...

I have two extensions that have their intercoms keys with a line assignment. (Ex. 123 Name 180 Line 180) I want to add more of these intercom keys. Right now one phone has 8 and the other has 5. Another question - how do I add additional buttons for a particular line in a phone set? Right now...

I'm adding a 408 GS/LS MLX in a legend. The Legend this is being installed in has the following card config: Slot1: 408 GS/LS - MLX Slot2: 408 GS/LS - MLX Slot3: 008 MLX Slot4: Message Slot5: Not used I will be using slot 5, my question is: Do I need to move the msg card, or can the msg card...

Does any one have a step by step instructions on how to set up a RAS connection to the S8300? I was trying to use the ASA and had no success. Thanks.