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Hello All, A customer has just called in with a regular "Lsass.exe terminated unexpectedly with status code-1073741819" message. Apparently this is happening on a brand new HP Pavilion PC (500 Series). It was installed by an engineer rather than the customer and was exhibiting the message...

Hello, Could anybody please advise what the average failure rate of TFT monitors is? We are DOAing a number of the HP f1703 TFT's due to faulty pixels. All the monitors being replaced fall outside of HPs white paper on defect standards. Any information on average % failure rate of TFT...

I have an issue where ICS is greyed out on a customer's laptop The Equipment is as follows: Toshiba A20 Laptop Intel Anypoint ADSL USB Modem X-Over Cable or Ethernet and Hub as required XBOX (trying to share the connection) The difficulty is that the ICS section is disabled in the Advanced...

Hi, I have a brand new Gigabyte GA-8ST800 Mainboard. When I boot the machine up sometimes I get a display and sometimes I do not (2/3 of the time I don't get a display). I have tried 2x graphics cards (NVIDIA Sparkle and Radeon 9600) and they both do exactly the same thing. Sometimes when I...

I have a customer who received a HP Pavilion 763.uk in December and has never been able to record to cd/dvd. We have done a plethora of troubleshooting. Please see fault finding as follows: · Cds will not burn correctly, they keep stopping as soon as 'record now' gets to the 'writing' part...

I have a customer who has a new HP desktop T190.uk, he is using a 'samsung cd-r/rw sw-248f' to record with and using the Veritas 'Record Now' software to burn with. The problem is that when he burns music or audio it comes out crackly and distorted I played an original cd from his other drive...

I have an XP machine that gets a stop error when booting up (even in safe mode), unfortunately I had not turned off the brilliant feature that XP has of rebooting on system failure. So I have a continually rebooting machine and don’t have time to read the stop error. Is there any way of turning...

I have a customer with a 'HP Pavilion 404.uk' (XP Home) when listening to a cd from the 'combo drive (cd/dvd)' after about 45 mins the music starts to crackle terribly (track 13 or 14) tried to copy the cd to the HDD and play the music from there to see if the same thing happened. started...

Hey Guys, I am having trouble with a 56k modem in a customers ‘HP Pavilion 743’ ‘XP Home machine’, the problem is that it is only connecting at 25-35 kbps and the connection drops after about 25 minutes. The customer has a laptop in the house that when connected using the same cabling will get...

Hey Guys, I am having trouble with a 56k modem in a customers ‘HP Pavilion 743’ ‘XP Home machine’, the problem is that it is only connecting at 25-35 kbps and the connection drops after about 25 minutes. The customer has a laptop in the house that when connected using the same cabling will get...

Hey Guys, I am having trouble with a 56k modem in a customers ‘HP Pavilion 743’ running ‘XP Home’, the problem is that it is only connecting at 25-35 kbps and the connection drops after about 25 minutes. The customer has a laptop in the house that when connected using the same cabling will get...