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Recently installed BCM 50 for customer that has 6 POTS lines used for voice. With the system upgrade, the customer decided that they wanted caller ID, so it was ordered on all six of the lines. The lines are in two separate hunt groups of 3 lines each. Customer called indicating that the CID...

Customer has 5 or 6 "Answer DN's" spread out in their office to help cover the operator. Sometimes one of the covering ext's will pick up a call on that button and when they release the call, the light on the phone continues to indicate that the line is occupied. If they go into programming...

Magix 1.5 with 4424D's and Merlin Messaging R1.19. I have one extension that refuses to lite the message waiting lamp when a vm is left for this user. I tried a different phone(which I am positive that that lamp works) and it still will not lite. I can make it lite with #53, so I know that...

I am having a dialplan conflict it appears. I have incoming DID's/Ported numbers that begin with "8" and "9", so when I put in my received digits for the Target lines, I am forced to use a different number for dialing out.(ie: anything other than 8 or 9). Is there a way around this?...or do...

I have to install a BCM 400 soon with future considerations of VoIP trunking to a BCM 50 at a secondary site. The only need for VoIP is transferring, 4-digit dialing, etc. No centralized VM. The BCM 50 site has been up and running and has existing extensions in the "4000" range. Given that...

Received a BCM 1.0 with upgrade bundle to a 3.0. I was able to follow the instructions to complete all three steps of the upgrade, however when I try to follow doc's regarding the Image Upgrade, things fall apart for me. I tried to do it directly from the CD's that were sent to me, and then I...

I am having a an issue with a BCM 400, 4.0 software. I keep receiving a critical error in the alarm panel, the alarm ID is 247, the description is "Core Telephony - Digital Station Loop Error". The error was brought to my attention by some users indicating that their phones kept rebooting all...

Customer has a 400(4.0...i think) with Call Pilot. As of just recently, the call pilot manager cannot be launched from the element manager. When I click the button, absolutely nothing happens. I have no problems getting in through TelSet. I rebooted the entire system tonight and shut it all...

We are trying to get a door phone controller DOC, to work on an MICS. It is a Viking and we pulled a single pair off the old system(COmdial) and put it on a digital port on the MICS. WHen someone presses the door phone from the outside, the correct extension rings but they used to press...

We have three emergency mailboxes that are set for outdialing during after hours. One of the mailboxes is programmed to go to a pager and it works fine. A second mailbox is set to go to a pager that begins with "888", and I can not get it to connect with that pager to save my life!! I have...

MICS 7.0 Users are forwarding their extensions/DID to their cell phones, etc. I have that working fine, however the question has been posed to me if the users are able to dial in remotely and change/cancel their forwarding. I am really really hoping that this is possible!!!! Thanks in advance.

Gotta few here. I'm relatively new to MICS. Thanks in advance!! 1.) How do I set up a back door to vm with an available DID without using a physical port?(0x32, 7.0) Also, does it have to go to an AA greeting to use the ** code or can it be done with a subscriber mailbox? 2.) How do I set...

I am trying to remotely get into the call pilot to change a specific number that is dialed by an emergency mailbox after hours. I'm pretty new to the BCM/Call pilot so if someone knows the steps, I would appreciate it. Here is what I tried: Call in and hit the VM then press ** Login is...

I was recently told that you must have a combo card for clocking purposes on an MICS with a PRI. Any truth to that? Thanks in advance.

A customer recently had some professional recordings done for their AA in a Magix 4.0/M.Mess. 4.0. I can get the file downloaded but I get the following error when attempting: "The imported WAVE file contains corrupt audio data length information. Although this corruption may not result in a...

We installed a BCM 400 less than six months ago and they called me the other day indicating that they are having problems entering voicemail. When I arrived, I press F981 and on the screen it reads: "Cannot Continue" and then "exit" flashes on the screen immediately, and then it goes back to...

Is it possible to have more than one music source that is available on the BCM 400? We have one plugged in for the on hold customers, however the client would like a different source so they can press the F86 on their phones and hear different music than the on hold music.

Customer has a legend(pre-7.0)and is trying to get call accounting software to work. I was helping on the phone yesterday but have to go there today. 355AF is connected to 25/9converter for serial port on server. Cat5 patch between 355AF and SMDR port. Hardware is 408GS/LS-ID. Not able to...

I put a single POTS line on an extension and gave that extension permission to forward off site. If I call the extension internally, the forwarding works perfectly. However when I call the POTS line, it rings into the voicemail here. The extension is the principal user and the line is not...

Customer has bcm 50 and has two other locations connected by voip(via a point to point). I recently added two POTS lines to their system and assigned them to a couple of the voip phones at one of the satellite locations. Customer is now saying that they are experiencing echo of their own voice...