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I have a user on 11.0.4.1.6 build 1, They are having a problem with greetings updating for users and groups. When I go to \opt\vmpro\Greetings\ I see a bunch of files with 'username_1_$.wav' and another for the same individual identical except for the '$'. Are these just the replaced files, and...

I have a customer that has a CS1000MG with 5 VGMC cards in it. They lost power the other day and when the system came up, we had to re-sync the node. Everything came up except one MC-32 card does not show up in UCM as an Element. In LD 32 you can stat it and all trunks are IDLE, in LD 117 it...

I have set up System Monitor to capture log files on a customer site. I have it set hourly to aide in locating issues when they call. Is there anyway that I can set this up to automatically delete files after a specified time? I'd like to set this up for multiple customers, but I don't want to...

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

Has anyone out there used Pindrop Security product to prevent fraud, and if so, are they worth it?

We had a call get stuck in a loop with CallPilot instead of queuing to an available agent. There were plenty available at the time of the call. Just trying to figure out where to look to stop this in the future 13:28:04 Local Call Arrived RTE: Internal Route TRK: 0 CDN: XXXX DNIS...

If my CallPilot is in a workgroup, can I have my CallPilot Reporter server be part of the domain, or does it also have to be a workgroup server?

I just finished my ShoreTel exam, and one of the questions was about a flashing yellow icon in Quick Look for a site. We never had this come up in traing nor could I find anything in the Student, Admin, or Install Guides. Does anyone know what this is supposed to mean?

I have a server that we had to reload. The customer is running VM Pro 6.0.44, after a fresh install, I can't add any Voicemail Pro Administrators to the system. When I click on the folder I get a quick screen flash, and than nothing. I can use every other feature from the client on the server...

Will IMS work with a web hosted Exchange server? I have a customer with and IPOffice 500 v2 running 6.0.18, and a 2008 Server running VMPro 6.0.22 and also oneXPortal on it. They had an old Exchange2000 server that they got rid of and went with Microsoft hosting their Exchange. I believe that is...

I have a customer that has a NSA240 at their main site. They have a remote user in another state that has a TZ100 to VPN in. They have recently upgraded to an IP phone system, and the remote user has one of the IP sets connected to the TZ100. There is a 10M HSI feeding this location, however...

thread940-1283684 In the above mentioned thread, it's mentioned to check the AGC settings. We have played with these, but the problem is still there. Has anyone found a fix for this yet?

If I disable the guest from being able to do wake-up calls from their rooms, does this also disable the Front Desk from being able to use the TUI to input them? They don't want me using the PC anywhere to give them access to the server, so the only option I have is the TUI. This is a 4.0.2...

Does anyone have any idea how long a i2007 phone should last? I have a customer that has them in hotel rooms, and they just started dropping like flies. The phones have been in use for about 4 years, system was at 4.5 and just over a year ago was upgraded to 6.0. Any ideas?

I have a IP Office 500 V2 with 5610 & 5620 that will just be paperweights in the morning. It's not always the same phones, the system randomly changes the top header from the user name to blocks with the extension number in the top line. The buttons show the correct programming, but it doesn't...

Is there a way to block rooms from setting wakeup calls to other rooms?

Does anyone know if I can move a hard drive from a large system CP PM card to a small system CP PM card. I have a signaling server that is acting flaky in an IPE shelf, and I don't have a spare NTDW66AAE5 card, however I do have spare NTDW61BAE5 cards with open slots in my MGC cabinets in the...