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I have a client with a Call Pilot 150 using basic call center. They have requested that we install call center reporting, but I do not have the software disk for the APP server, or RCC Client. I checked Nortel's website, but I am unable to download the software. Is there any other location...

I just replaced a CP 150 that had call center reporting enabled. The old version was 02.00.47.00 and the new cp is version 31.10.14.22. They are using Nortel Networks Call Center Reporting. In the older CP there was an entry for the Master Client Address. The new one does not have the same...

I have a really weird one for everybody. I have a client with a MICS runnung 7.0 30DEC04 NAT and a Call Pilot 100 running . The system time is advancing itself by 5 at 11:45 everyday. I have rebooted both the MICS and CP, and also changed the passwords to insure that someone internally...

I have a client that has a MICS 4.1 30NcG04 NAT, and a NAM 8 4.0.04a. The NAM is co-resident VMail/Chinphony ACD. The only port that answers is the first port. I have checked in MAINT and it shows all ports idle. In ACCESS 2 it shows 16 ports avail. I have set the min/max settings to...

I just replaced a Cinphony ACD on to a MICS. We are also running Infocus. When I try to launch the Infocus Data Retrieval I get incorrect username/password. The username that it is tring to use is acduser, but the password is *'d out. Does anyone know the default username and password for...

I need to install a standalone VMAIL and Chinphony II ACD. I fired up the vmail and configured it. Then fired up the ACD NAM and started to configure it, I noticed that I could no longer access the VMail using F981, or F983. If I disconnect the ACD everything works fine. I went into the...

I have to upgrade a MICS from 4.1 to 7.0 XC. The problem is that the company that installed the system pulled the sticker off of the software. It it labled 4.1 but there is no part number or variant (NA,USA,CDA) on the cartridge. The system version is 30NcG04 NAT. Can anyone tell me if that...

I have a client that would like to connect a BIR NSU to their 3300. They want to use it to set up their own isdn lines so reporters in the field can call in to file reports, or be connected to the air studio. They have dedicated ISDN lines from verizon for this purpose but they want to be able...

I have a customer running Chinphony II ACD on a stndalone NAM. It is connected to a MICS running 7.0 with three PRI circuits. The ACD show 16 ports enabled and they want to expand it to 32 ports. Is this possible or does the unit max out at 16.

I have a client that wants to install spectralink phones on their 3300. They want to use a sonicpoint access point from sonicwall. I told them it is not supported but they purchased it anyway. My question is has anyone had any luck configuring the spectralink phones and svp server to work...

I've got a customer that is running a MICS 5.0 XC with 2 PRI cards, and a NAM 4.1.5 with Cinphony II 3.06.0027 ACD. We recently replaced the NAM due to hard drive failure. Reprogrammed the ACD manually and everything seemed to be working for about 2 weeks. Now every two hours or so the ACD...

Can anyone tell me how to edit the cos and activate call record on a NAM 4.0 through a 7310 set. I have tried to connect to the NAM with a laptop using Vmail Manager. When I click connect the screen minimizes but the GUI never comes up. Thanks for any help you can provide.

What software level do I need to install a PRI. I have a MICS w/ 2.0 and a NAM 4 w/ 2.2.0. There is also a standalone Chinphony II, but I don't know the software version. Thanks for your help Dan Schollian In Communications

Does any know where I can get a copy of Call Pilot Manager? Thanks for your assistance.

Just upgraded a MICS R1 T-1 to 6.0 and the Vmail, a Flash 4 with 1.7 software will not respond. I have tested the ports, and the line cords. They are both OK. When I log into maint and chcek the status of the ports, under Device it sees the Flash, but under State it says not avail. Any ideas?

I have a client that needs to transfer incomming calls to an off site location after the call has been answered. They are running 4.1 XC software. The extensions all have redirect allowed, amd pool A access. I have programmed routing to be 9+any digit, absorb 1 digit in Day, Night, and in all...

I just got a C6 Call ID module in for a 6x16 but no docs came with it. Anyone have the wiring pinout and connection instructions. Thanks in advance Dan

I have a customer that has a MICS w/ 2 PRI circuts. They want to use pager notification but are unsure which pool to send the call out on. Pool 1 sends it over the four backup lines that are in pool A. Any ideas. Dan Schollian In Communications

I have a client running a call center and they frequently transfer calls off site for special promotions.(After they are finished helping their client) They want to be able to print out a report listing the number of times an agent transfers a call off site in any given day, and which agent...