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I have a brand new T7406 with base station, just a single phone. The unit will work fine for a day or two and then it will switch to "Scanning" and it seems, forget its security code. When I go onsite, it seems the SS code changed itself twice. Once, it was reset to the original password of...

Question applys to BCM50, but I figured the question would also apply to Norstar. Is there a function to divert an incoming call directly into voicemail without answering? Example: Customer phone is ringing, they see a Caller they don't want to speak to, they would like to press a single...

CCM 4.1 If all calls are made under the one line/appearance I can select each call and select "Join". On the 7970 I have buttons assigned to each line, but I can't seem to join them together. (you can't select calls on other lines) How can you join calls on seperate lines/buttons... is this...

Are there any special configuration options for a H.323 gateway to get multicast MOH functional? MOH works fine, but when I configure the MOH server for multicast and assign it to the appropriate MRG and MRL I get silence when the user is put on hold. I read somewhere that a loopback...

Is it possible for CM 4.1 and Unity to run on the same server in a test / small environment? Just curious if both services can function on one server and if so, any particular functions that would not work in this setup. (Trying to determine the number of servers I need for a lab). Thanks

With Callmanager - For an office using dual PRI's, is it possible to break off some of the PRI channels and use them as a BRI for video conferencing service? The vendor mentions this isn't possible without MCU servers. Was wondering if this is possible using BRI cards in the voice gateways...

I also have a bad echo problem with a BCM50 with analogue lines. The digital phones work fine, outbound calls sound great. The problem is with the IP phones I am testing. i2004 (4) NTDU92BA70 Firmware: 0604D4B I have taken the entire LAN portion out of the equation. The phone is plugged...

On BCM is it possible to change the "Nortel Networks" banner on the i2004? Kind of repetitive with the huge logo on the phone itself. I could have sworn the question was asked before, but it might have been on the Meridian forum - where you can definitely change it. Thanks

Currently have a BCM50 configured with 4 POTS lines (and other fax lines). I have never worked with BRI service for voice, just for video conferencing or Internet. Usually deal with PRI for voice installation over 10 lines. Require the following: -Instantaneous Caller ID -The AA should...

Sorry for this probably "basic" question, saw a configuration that was setup for an office on an 11C at an office and wondering if I can setup something similar on my BCM system. So I figured I would ask the question here... All staff have DID's that appear on their M3904 phones, but they also...

Off topic question.... hoping someone can help me out! I have client that wants their automated attendant voice prompts recorded with a specific voiceover talent. They are interested in the female voice that seems to be doing all the Avaya installs/AA updates. Examples: Avaya Sales...

I have a customer who needs a phone system installed in small office space being built out during the next two months. Originally was going to go with a CICS and Call Pilot because it handled their Unified Messaging needs and with a nice $1500 price point. Now I noticed BCM 50 is coming...

Was hoping for some opinions... I am installing 4 new business lines with Caller ID. Will be integrating with a CICS and Call Pilot 100 to handle my voicemail. The only services I need, are the ability to forward calls to an outside line (cell phone) when not in the office and Caller ID...

What voices are available for the system prompts? I know with Avaya products you have the option of choosing between UK or US English, Italian, French, Spanish and German. I much prefer the UK voice prompts. Looking to go with a Call Pilot 100 and CICS setup...hard to find much information...

Hi all I went ahead and purchased a (used) CICS system, setup it all up and configured it, was working great. I was on my first long phone call, and when I hungup, the lights on the m7310 started blinking and wouldn't respond to anything. Then I looked at the KSU and it started clicking, and...

Hi All - I'm pretty new to administering the norstar systems, I'm familiar with Avaya/Lucent/Merlin equipment. I was wondering what the major differences would be between the compact (3x8, 6x16, 8x24) and the CICS, and MICS units from Norstar. I've read on there that the 3x8 units can't...

Was wondering if anyone knows which cards (brooktrout) Avaya Unified Messenger 5.0 supports? Thanks!