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Hello, it happens on our Conversants (version 9), that all ports on particular Dialogic board are mute even if there is application running on the port. (on "sysmon" it can be seen). It helps switch-off IVR from power . Do you have the same experience? Is it way to find out this problem? Any...

Hello, can you help me? I need some kind of virtual station (with no hardware assigments) to park calls here, and then pick up them back with CTI. We have contact centre from Genesys, and our Operators needs to make conference call for customers with external phones and then park it to keep...

Hello, can you help me? I need some kind of virtual station (with no hardware assigments) to park calls here, and then pick up them back with CTI. We have contact centre from Genesys, and our Operators needs to make conference call for customers with external phones and then park it to keep...

Hello, does anybody have experience on Cisco CCM Cluster over WAN?. I am asking, because before we have bought CCM we were assured that they can do it. Now we have instalation of CCM cluster, but they do not want to support it! Technically there is only limitation of 40ms ping between servers...

Hello, has anybody desription of all SNMP traps that Conversant is sending?. Thanks Pavel Vokoun

Hello, we have Genesys Contact Centrum implemented over Definity PBX. Due to Routing Strategies mismatch in Genesys was each call many times rerouted again and again to Definity. Extremely arose traffic between MADP and telephone server of Genesys and worst of all, the call processing in PBX...