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I have a customer that we just upgraded their MICS to 7.1, and installed a PRI. They told me at lunch they want to be able to limit the amount of call comming in to only 2-3 total calls at once and still have a live person answer. We already had their main number put into a smaller trunk group...

If I backup from a NAM 8 port fiber channel 4.0 and replace it with a NAM 8 port fiber channnel 4.1 will I be able to restore the 4.0 backup? Thanks for any help!!!

I hate to sound like an idiot, but I feel like one. I have to upgrade a NAM from 4.0 to 4.1 and need the procededures. I have been searching around with no luck and I am getting short on time. Any healp would be greatly appreciated. I have not done this for abou 5 years and have forgot.

I have a question. On a 515E ver 6.3 can You set up two different subnets on the WAN. For example if the ISP is providing you a /29 and a /30 to the same interface?

We have a new customer that has MICS 4.1. They want to put in a PRI. It has been a couple of years since I put in a PRI into a nortstar. Isn't their issues with dropped calles on that software releas? What should I upgrade to if needed. Thank you!!!

I rarely ever have to work on a Magix so please excuse me for sounding stupid. I had just recently removed a PRI from a system. The guy from tech support told me to remove the card and renumber the system and that would take care of it. The only thing I did not realise is that it killed the...

What is the easiest way to unprogram and remove a PRI. I have a Magix with 2 PRI's the second one that I want to remove is in its own trunk group and is accessed differently than just the normal dial 9. Any help would be greatly appreciated. Thanks in advance!!!

I have installed office on terminal server 2003 before with no problems. This time I am not able to open excel or word without an MSI installer popping up and then it telling me I nned to be an administrator to run. Other apps work. It does run fine as an administrator. I added the user into...

We hada customer open a trouble that they have never been able to transfer a call more than 1 time. They say that after they transfer the call 1 time the person can not transfer it again. Any Ideas. I have not been able to go over yet and try it myself. Any help would be greatly appreciated.

We have a interensting problem. One of the phones all of the suddon when you press any button even the feature button on the phone it says incoming only. We reset the system and copied the data from one extension that is Identical back over to it and still no difference. I am trying to help...

I am having a problem with Surfing the web in TS. I can get to the internet fine, but cannot go to certain cites such as google, msn, yahoo. If I add the user into the administrators it is no problem they can surf everywhere. We are not using any content filtering at all. Any Ideas? Thank's...

I am in need of some help. It is time for me to move from the relm of AutoQos to building my own policy-map's. I just got the 642-642 exam prep book, but the problem is that I need to do a project on Tuesday. The scenario I am looking for is I have two 1841 routers. The main site is a 10meg...

We have a potential customer that is in need to upgrade their answering service. Has anyone installed any solutions that specifically deal with Answering services. The only on I see is http://www.onvisource.com/solutions/telephonenaswering.php Thanks for any suggestions.

We have a potential customer that is in need to upgrade their answering service. Has anyone installed any solutions that specifically deal with Answering services. The only on I see is http://www.onvisource.com/solutions/telephonenaswering.php Thanks for any suggestions.

I am not a Magix man, but am a Avaya Buisiness partner. I just picked up 2 Magix systems. The question I have is one of the customers has two PRI's and they would like to drop one. The second PRI is broke into trunk groups from the phone company with one did for each trunk group. They do...

We have an ip office hooked up using a 3rd party voicemail that emulates audix via QSIG. We installed the centralised Audix liscense. Everything works correctly except when you turn off the message waiting lamp the phones reset themselves. Any thouts on this. I am going to get some traces...

Got a system coming up rather large roughly 220 to 250 Digital ext and between 20 and 30 analog. 3 PRI's. I have never put in an ip office of this size. Is their a stability issue with this many phones? Looking for an experienced opinion. Thanks in advance!!!

We are Cisco partners and Cisco wants us to start selling call manager express. We currently sell NEC and Avaya on our telephony side. We are not really ready to plunge all the money to go full call manager yet only express, besides are market is not really big enuff to justify full call...

Having a problem once in a while. Calls are getting droped after about 20 minutes on the call. We are running a Dual PRI card using custom 5ESS. One PRI is to the outside and the other is QSIG to 3rd party voicemail. I thout it was only happening to one person, but I just heard it is...

When I try to forward an email from my sent items it always uses my exchange account even though the exchange account was not the account orriginally sent on. You can manually change every time, but is their a way to change it permentally?