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Help- I can access application builder, but when I select our "main menu" it had errors and states cannot pull application from server- this is from my client. Can application builder be pulled from the call pilot server? I can't find it. My calls are currently routing to incorrect greeting

Sorry for another Miran question, I searched the forum and did not find the answer I needed. I have the Miran III card and I connected a CD player to the proper mini jack on back of card. When testing the MOH it is still playing channel 0 default MOH music. Do I have to change config's so it...

A bit confused- I have a MIRAN up and working with the default MOH on channel 0. Customers call in and they hear the music when on hold. We need to have a Ran announcement to play with the music (hear message then music again). I have a Ran route configured for Miran channel 1, when I assign the...

We recently upgraded to Call Pilot/Application Builder 5.0. I was scheduled for training but the class was canceled. Does anyone know if there is a self paced study CD or other tutorials out there? Thanks, Rob Drouin

I have an administrator that has her supervisor's extension on her phone (MARP is on the supervisor). The directory log on her M3903 records the supervisors calls along with hers. Is there a way to have the supervisors calls only appear on his phone log and not the administrators? Thanks ...

I just installed a Miran card and need to change over to the new music route. Our current route is currently playing (Muzak). Aside from the music route on my Route Data Block trunks, Symposium and its DFDN queues where else do I need to change routes? In Ld 15 FTR MUS= NO, does this prevent...

I am currently running Symposium express 4.2 with Windows 2000. We are looking at upgrading this server to Windows 2003 and wanted any advice on this. I am going to ghost an image of the server as a fall back (unsure if this will work) shut down symposium and then go through the upgrade and...

I have a Symposium report - Agent by Skillset- and the skillset is labeled as "Default ACD" on the report. How can I determine what this default acd is? Is this the DFDN of the phone sets? Thanks. Rob D.

I have a Symposium report - Agent by Skillset- and the skillset is labeled as "Default ACD" on the report. How can I determine what this default acd is? Thanks. Rob D.

I have an MBE vendor that said they have a Nortel contact and stated that the M3904's are to be discontinued. I have not heard or seen anything, anyone have knowledge of this? I am wanting to replace all of my M2000's (We have an opt 61C) and really have no need for IP sets as we are a single...

Hey all, I am wondering if when a DID number dialed to my opt.61 is set to route to a Lineside T1, will the CLid follow that to my Brooktrout for routing? My customers have about 30 DID numbers from our dialing plan and I was going to have those numbers NCFW to the Lineside queue DN and need the...

Hello- curious on this one- My Meridian Opt. 61C is sending out AMH004 errors. I realize it is HSL synch. issue, but we are not using the link any longer (we have Symposium) and the alarm just started late in the evening. Should I just out the tty that HSL is on or disable the MSDL card? I am...

Hey all :> Currently I have version 2921 rls 3 on an opt. 61c. We are looking at getting caller ID, I know I will need to change my analog COT's to PRI and add a few PRI T1 cards. Will I need to go to Succession and any other programming changes? Thanks !!

I have 2 RDB's that share 2 loops. Both RDB's are configured identically but I can only seize a trunk via the ACOD on the first RDB. Are the indiviual channels configured for inbound/outbound- if so how? I have several DID's that I have night call forwarding directly through the first RDB's ACOD...

Hello- here is my first time post... I have reviewed and extensively surfed about a decision to go voip at our shop. Did not exactly find a clear answer so here is my situation. Currently have Opt. 61c, older release- Mermail, Symposium and IVR system with 2008-2616 sets. We have about 400...