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I have a user who is getting double (shortcut type) arrows of all the documents relevant to her. One arrow I know represents a shortcut, but these documents shouldn't be shortcuts as they are stored on a Win2k3 server with her My Documents folder re-directed to the network user directory for...

We have a Definity G3, and have just recently been acquired by a new company in a buy-out. My question is that when someone from the office dials a worker at home it is showing "Old Company Name" on the home worker's Caller ID. Where do Igo & what commands do I use to change this so that "New...

I have a user that when she receives a call, she only gets about 1/2 ring and then the caller gets dumped to voice mail. My initial thought was her coverage path was set wrong, but I checked and her coverage path is the same as mine, and my phone works normally...4 rings then voice mail. We have...

I have a user who was inadvertantly deleted from AD, but his mailbox on Exchange still exists under System Manager...mailboxes. However when I recreated his account using the same username it failed to connect itself to his existing mailbox, but instaead created a new one. My question is how can...

I manage a Windows 2K domain with AD, and just in the past week the few (3) windows NT4 workstations are failing to login with the error, "computer doesn't have an account in this domain or the password is incorrect". The rest of the machines are Win 2K Pro and have no problems logging in. The...

I just recently uninstalled Ad Aware 6 on a win 2K Pro system so as to upgrade it to the new personalSE edition. After the uninstall I rebooted, downloaded the SE edition, installed it, and tried to run it. Upon running it, I received a typical Win 2K error that Ad Aware has generated errors and...

I have a live wired phone jack in the lobby of one of our facilities, and when I plug a known good 8411D set in to it, and try to merge it into the switch config, I get nothing. No lights, no dial tone, etc...However, if I plug an 8434D set into the same jack, I can merge it into the switch just...

Does anyone know why there would be a user listed as "Internet Guest Account" showing up in the global address list? If I click "new mail message" in Outlook 2000 an Internet Guest Account shows up in the GAL. Why is it there? Is it necessary, and if not how do I get rid of it? I have gone in to...

I have one phone ext on a definity/audix system, and when this girl is out of the office I would like to program either a "send-calls" or call-fwd" button to ring to a different users ext. I have managed to "sort-of get it working , but it still rings 2 or 3 times at the ext. of the out of the...

Does anyone have any idea why an 8434DX phone wouldn't be able to transfer calls other than the set just being defective. I have looked at the config of her ext. on our Definity switch and it appears to be config'd exactly like other's who can transfer calls. Thanks in advance. Jeff...

I have a Sun Cobalt web server and after I installed an Apache update from Sun's site, the web server refuses to start. Here is the syntax of the error: [root admin]# /etc/rc.d/init.d/httpd start Setting up Web Service: Syntax error on line 47 of /etc/httpd/conf/httpd.conf: Cannot load...

I have a Lucent Definity switch that is connected to a Lucent Page Pac Plus Amplicenter D300 so that the users in different buildings can page over the loud speaker. The problem is that the Amplicenter and probably the control system it connects to have died (no power). Replacing these units...

We have an 800 #, and several direct dial #'s configured on our Definity Switch, and recently callers coming in from the outside have been complaining of calls routing to the wrong extension or not going through at all. Also we are having internal problems as well. Sometimes when users dial the...

I have users at a remote facility that connect in to a Lucent Definity at the facility where I am located. The users over there cannot dial any extensions above 500, which are used for paging systems and some phones. Any ideas would be greatly appreciated. Thanks... Jeff MCSE,CCNA,ASE

We have a dual cabinet Definity, and our building is getting ready to flood, so we separated the cabinets, now get nothing but red lights on all the cards on the top cabinet...bottom cabinet seems fine...top cabinet has a mix of analog and digital cards. What could be the problem??? PLEASE...

Could someone please let me know how a person with an 8434DX phone can set his phone to forward to a different internal ext if he is away. Calls from external sources are rolling to the proper coverage, but I thought for int exts all he had to do was push menu on the phone, then scroll to...

Could someone please tell me how to determine if a given extension goes to voicemail or if it rolls over to a different extension for coverage. I have 2 extensions that I want to roll to an assistant instead of going to voice mail. Any help would be appreciated. JL

On an 8434D model phone I have set several of the buttons to dial internal extensions using the ind-busy (ext #), but what command allows you to dial an external phone #, a cell #, or an international #. I am kind of new at configuring Definity's and any help would be greatly appreciated. JL

I have a person here that has 2 offices in 2 different buildings and he would like the phones in both offices to be tied to one extension. What is the easiest method of accomplishing this?

I have just inherited a network where I wasn't given the login info for the Definity phone system. I would appreciate any clues on how to get in. Is calling Avaya or someone else for support my only option?