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Where/what callmakecall(CTIDial.command)
I am trying to find this function in the bespoke CTI software code that I have and it isn't there! Does anyone recognise the function as being in EventBridge or internal to the Aspect or whatever? Otherwise I will have to look for some "missing" code :-( Thanks for any help. Derek. ETSI Europe- ETSI
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- Replies: 1
- Forum: Aspect contact/call center solutions
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Matra 6501 info
I'm sorry if this is the wrong forum - if so, would someone point me in the right direction! I need to create a virtual station/extension on a 6501L switch so that our CTI server using CSTA can start a monitor. The documentation doesn't cover that except to say it is possible. Our server is...- ETSI
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- Replies: 0
- Forum: Nortel: Norstar systems
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Clearing "locked" agents
We have a system where the operator logs on as an agent at a local phone/work station and is recognised as being available by the CTI server. Clearly, the operator is also logged into the Definity system. If, then, the CTI or workstation software falls over, the operator/agent appears to become...- ETSI
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- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
