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Any way to reinitialize CallPilot without using the phone? I can't get into it using F983 (or F982), seems to just go blank when I try. Needless to say, none of the mailboxes are working either. Thanks

Hi all, I'm running a BCM 400 with CallPilot, I was able to call the voicemail system using Intercom 450, now it's says busy, the only way to access voicemail is using Feature 981. Anyone have a clue what I did (cuz I sure don't)? Thanks

Does anyone have the specs on the universal power supply to use with the 2033 conference phone PoE adapter? All I can find is that it requires 8.5 Watts and I'm wondering if I can just use a generic power supply from Radio Shack, rather than buy the one intended for it, as ill-advised as it may...

400 web links and 10 phone calls later, I can't seem to find any patches for version 3.7, I read about there being a cumulative patch 3 but Nortel doesn't show any patches on their site at all. I'm not a partner so I don't have priviledged access to anything, could anyone point me in the right...

Hi all, I'm having an issue with a BCM 400 V3.7 Build 2.4f, every 15 minutes or so, ALL the digital phones seem to reset or get reinitialized. This started happening a week ago which I thought was due to heat issues but now it's happening again today and the AC is working just fine. I was able...

This might be a dead-end but I don't suppose there's a way to set the microphone sensitivity for hands-free? I had to take down the system for a power outage, now that it's back online ALL users are reporting that nobody can hear them if on speaker phone. I don't know if this is a system-wide...

I have T7316E phones throughout the office, programmed with 2 Intercom keys. When a user is on the phone and someone else calls, it just beeps and shows who's calling. Is there a way that the user can put the first call on hold and pickup the second using the 2 Intercom keys?

If we're setting up a remote location with landline phones, would it be possible to attach an extension that forwards to a phone number? I assume this is what outdialing is all about but I'm quite new at this. Any help appreciated. BCM400 PRI, 23 lines Thanks!

Hello all, I'm trying to make an IP phone work for the first time, I've read all the documentation I can find but I can't figure out how this will work. I'm not very security conscience, I'm looking for a fast easy way to do it, preferrably with a Windows VPN server (not the BCM). Is that...

Hello all, Someone just asked if our system could do a 4 person conference call, I have a BCM 400 connected to a PRI with 23 usable channels but all the phones only have 2 intercom buttons. Is there a special large conferencing feature or do I just add more Intercom lines on the phone? Thanks...

Hi all, I would like to setup a DID line that allows users to check their voicemail from outside the office. Is this possible/easy to setup? I've tried assigning a target line to the Call Pilot DN but that doesn't seem to work. Maybe I have the Call Pilot DN wrong? Any help on this is much...

Hi all, I'm having an issue with users trying to dial international calls, it says call cannot be completed as dialed, then there is a code, puava13??? I suppose that code is coming from the ISP. Anyway, I called our ISP and they did a trap, they said only 10 numbers were being sent out...

Hello everyone, I'm trying to setup the IP music feature on my BCM 400 3.7. I see posts about using the BcmAmp Administration tool but I don't know how to load it. Is that something that needs to happen through VNC? I got the impression it was a download but nothing comes up in Google. Thanks

Hi all, Not sure what happened here, but while attempting to setup a new system, suddenly all telephony services won't start. I can't access telephony programming through the UM and I think it's because of the MSC. I don't know what the next step is, I tried restoring the backup that had the...