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We have (apparently) recently upgraded our desktops to Office 2010 (Outlook 2010)and now it seems that almost all our Call Pilot Desktop users, when opening Outlook, are requested to check their CPDT configuration. The Call Pilot server is being seen as off-line. I'm running CP Desktop ver...

I've been stuck in OVL0306 for right at 4 hours now. I suspect I'm going to have to schedule an INI. What'd I do wrong, folks??? I have a CS1K, Rel 7.5 on which I was doing some PRI maintenance. Essentially I whad replaced a TMDI card, enbl the DCH then the DGTL loop. I then went to LD 48 to...

We have run across an intermittent issue with our CCMS server (6.2, Win2008) in that every so often it stops processing historical data and dumps the files to an ERROR file instead of the intended DATA file. When we copy the stat files from the ERROR file back to the DATA file and restart the...

For some reason my historical data stopped collecting 2 days ago. - AACC6.2 - CS100E, rel 7.5 - The reports show the counts just petering out between 19:45 and 20:15. Has any one seen/experienced this before? If so, what was done to correct it. This has happened once before and the tech deleted...

For some reason my historical data stopped collecting 2 days ago. - AACC6.2 - CS100E, rel 7.5 - The reports show the counts just petering out between 19:45 and 20:15. Has any one seen/experienced this before? If so, what was done to correct it. This has happened once before and the tech deleted...

I have an odd situation. Maybe the collective genius here can help me out. In a nutshell, intermittently, a connection between a loop start trunk and an 1140 set won't drop. Here's the scenario: * Caller dials 615-xxx-6271 (DID number on a PRI) * x6271 rings to an analog set port (opx 2500 for...

Is there a way for the administrator to enable the MFR in a mailbox without MyCallPilot set up? I have a situation where I want all fax messages to a mailbox to forward to an e-mail address that is accessed via web-mail. Since the e-addy has no single designated desktop I can't set up the CP...

I'm having difficulty finding any reference to this in the NTPs (imagine THAT!). I have a request for 3+ people to receive the same incoming fax in their e-mail boxes. They do each have the same MADN on their phones that has its own V-mail box. I've tried assigning a fax number to it, and...

First, a little background. I'm running a CS1KE, 5.5 software. 4 PRIs for incoming trunks and mostly 1140Es on the floors for admin positions. There were M3904s and 2616s in place of the 1140s before the upgrade (replacement)from the Opt 61c (TDM, no IP). There are several incoming numbers on...

I've been trying to assign outgoing CLIDs to several extensions at my site and am having limited success. These involve the "roll-over" line on ACD sets. Set type is 1140E. Below is an excerpt of the key programming: KEY 00 ACD 1030 0 53441 AGN 01 NRD 02 MSB 03 SCR 2x41 0...

Is there a way to deacquire a set without corrupting the DB? Can it be done in LD 32,etc.? I have the cores split, and I'm working in the standby core, needing to move 5 of the sets to new TNs. All five are still showing acquired, but that core has no communication with SCCS. What is the proper...

Disclaimer - I'm a newbie to Scripting, so here goes: Below are two script files. The one labeled FireAdmin is the existing script. What we would like to happen is to have the incoming calls queue first to agents with Skillset Priority 1, then wait 20 - 30 seconds before it is presented to an...

We've been having an intermittent problem at our PSAP back-up site with "phantom" ringing at the call-takers positions. Naturally, it doesn't happen to all of them, and it doesn't happen when I'm around. It may happen only 2x in a 24 hour period. At first I thought it might be a PRI issue, but...

I have recently been hired at relatively large PSAP in the Mid TN area, and I am finding several components to which I have never been exposed before now. There's been a lot of discussion in the forums about how to get TO a PSAP and provide the proper originating-site information, but very...

For the benefit of all the "newbies" and old-timers who just have not had the formal classes yet, would someone post the differences in the E-LAN, T-LAN, C-LAN and S-LAN. Kindly give a brief description of each (i.e. connections to each, etc)

Would any one have the pin-outs of the NICE server interface cables? I have an Opt 61, and we're connecting analog ports to it. I have 6-8 cables out of teh back of the server. How are they punched down and numbered? 1st block(connector) chan 1-24? (or 1-25) 2nd block (connector) chan 25-48? (or...

I'm having a PRI issue I hope someone can help with. I have 3 of them that each have a DCH and one BCH working. all the other channels, when statted, show FE MSBY no matter what we do. We are on an Option 11 with DTI/PRI cards (not TDMIs)These PRIs have been in and working for months. Any ideas...

Has anyone tried yet to connect a PRI from an Option 11C to a Cisco Call Mgr Yet? I spent 5 hours last night trying to find a DCH protocol that the two would find compatible and was unsuccessful to say the least. (Crisco?...I know, I know...long story) The cisco vemdor dude was not much help...