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I have an Option 11C running rls. 25. I had TTY 1 configured on Card 0, Port 1 for one of my terminals. We needed dial-in access so I moved the port to a modem, which I have done several times without a problem. I didn't have any luck getting access through the modem so I eventually gave up...

We are having some weird things happening with one of our ACD queues. Here is the scenario: a call will come to the receiptionist's 2250 console, she will transfer the call to the ACD queue, the caller will hear 1 to 2 rings and the line goes dead, or the caller will hear rings until they...

We have an internal DTI T1 route connected to a digital modem pool. Every time a call gets connected to that route we get a ERR090 message. The call connects successfully and everything works. I would just like to get rid of the message to clean up the terminal. I have another internal DTI...

I am trying to set up an internal T1 from an Option 11 to a fax server. From the fax I can dial internal 4 digit DNs fine. However I am unable to dial an external phone number. When I do a trace it shows that that only the first 4 digits are being received by the switch. I believe the...

We have Malicious Call Trace set up with a recording trunk. How can I restrict this so that only external calls can be recorded and not DN to DN calls?

I have a digital recording device that is connected to digital station ports. I can record a call by conferencing in a recorder port. I am trying to set up a button on a 2616 to automatically record a call when pressed. I have created a button using the Direct Hot Line/No-Hold Conference...