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Hi All, Anyone else experiencing a BUS Fault on a DS16B on 11.1.4.2 ? I did an upgrade the other day and only the DS16B didn't come up. I took the module back to my office, connected it to a system with 11.1.4.2 on the test bench with the same results at the customers site. I loaded the...

Is anyone else having an issue with essential edition group mailboxes on IP500V2 R11.1.2.2.0 where the group with state busy in visual voicemail until you log into the mailbox with dialup administration. Once you access the group vmb through dialup admin you can access the group mailbox through...

I went on a service call today and found a fried combo card. The system stopped working after a thunderstorm the night before. I have seen many things over my past 28 years in this industry but never have seen such laziness as this. Maybe if the previous installer grounded the system correctly...

Hi Everyone, The identity certificate we had for the IP Office Server Edition R11.0 and SBC for the remote IX Workplace app was expiring. We renewed the cert for another year, loaded the cert into the SBC. We converted the same cert to a .pfx using the key and chain to load the cert into the IP...

Hi all, I have set up a new application server R11.1 . I was trying to get the .wav files over that I have pre recorded though google text to voice for the auto attendants and I cannot log into putty or WinSCP with the Administrator password. What I can log into - I can log into the...

Hi Everyone, I have an IP Office Server edition with a Portwell Cad SBCE using the Remote Worker IX Workplace app. The app works great. My customer asked if we can connect hard phones to the system remotely. I was able to connect the phone to the FQDN, login with the extension credentials then...

Hi Everyone, We currently have an AVAYA SBCE behind a Cisco 5512 via DMZ with the required ports open. The IX Workplace App can register through the outside, we have presence running , when we initiate a call there is no audio unless the call is placed on hold. We noticed the RTP packets...

This is for anyone who was banging their head against a wall wondering why the sip trunks stopped working after migrating a stand alone 500V2 to an expansion system. After I migrated the expansion system the sip trunks dedicated to the expansion system looked like they were up, yet you could...

Since everyone in our area wanted immediate solutions for remote workers, all though we did warn them a month prior, we used the existing VPN with AVAYA Communicator. I have AVAYA Communicator working with Soft Console but I can only have one call come in at a time. One work around is to have a...

Hi everyone , AVAYA IP Office R10.0.7 with app server voicemail pro same release. I had an issue yesterday where we couldn’t set a conference bridge password by dialing a short code that pointed to a voicemail pro module. If the short code was dialed from the 9508 on speakerphone , you...

I am on server edition 11.0.4.1.0 build 11. I noticed when I tried a transfer action in voicemail pro to a conference meet me short code the call will disconnect with an outside call. If I just dial a short code internally to the menuConf module, the call will transfer as it should. I contacted...

I performed an upgrade yesterday on an IP500V2 with 9508 phones from 8.1.95 to 10.1.6 . After the upgrade visual voicemail did not work. You could access the voicemail box by dialing *17 but when you attempted to access visual voicemail by the message button , the screen went blank with only the...

I have 2 IP Offices (10.1.3) connected via SCN. Voicemail pro is connected to Site A. Site B is centralized VM. In site B I cannot dial *17 and log into the voicemail. Ironically I can check messages using visual voicemail at site B. I can check messages for voicemail boxes for both systems when...

It seems that AVAYA has whitelabeled XIMA. Apparently if you purchase XIMA (AVAYA Chronicall) though AVAYA you will not need a CTI license. I am just glad that AVAYA is back to supporting the XIMA product again.

In the event anyone else happens to run into this... We upgraded voicemail pro and moved it from a 2003 server to a 2012 server. The fresh install of Voicemail Pro was installed as an administrator , the service was running as an administrator and we could not access the Web Campaign through the...

HI Everyone, I can't seem to figure this out. AVAYA IP Office 10.1 SP1 with voicemail pro 10.1 SP1. I am thinking it should be relativity simple. My customer doesn't want calls to go to voicemail when transferred from the Auto Attendant. They want the calls to ring back to the receptionist and...

Hi All, I had a very strange Merlin Magix issue come up today. Instead of letting it go with the resolution, I keep thinking about it. I had a customer with a Merlin Magix R4 with a voicegate voicemail. (I have been trying to convince them that it's time to upgrade for a very long time). They...

Hi All, AVAYA IP Office 9.1.9 and VM Pro like release. Lines are US PEI. We receive a call directly to the Auto Attendant, we have an assisted transfer with $KEY to transfer to extensions. If the user calling in transfers to an extension without mobile twinning enabled, the calls connects...

Hi Everyone, I have a customer that has IP Phones on LAN 1 of the IP Office and SIP Trunks on the LAN 2(WAN). I advised that I needed port 5060 UDP and 49152-53246 UDP opened on the Firewall for the SIP from the ITSP IP Address. They do not want to open 4,094 ports. The have a 3rd party PCI...

Hello All, IP Office 500V2 9.1.8 Voicemail Pro Matching release. I had a customer request an easy way to change the default mailbox greeting to be an away message. I advised that they just go into visual voicemail and change the greeting while they are away. Needless to say they wanted a...