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Hello All, Thank you in advance for any answers I may receive. I'm deploying my server on VM, I get it deployed then I go into the installer directory and unzip the .tar.gz file I have ADS-Installer-3.0.0.0-458, I then go into the folder and put in this command: ./install.sh -attended...

Hello all, I have a 6.3 AAM and trying to figure out how to set up a caller application for a directory. Can anyone help me out with this? So wishing I had an Audix right now. So much easier! Thank you in advance. Stillyman

Hello All, Working on a new install of ACR. I have it recording calls ok, but we want to use the on-demand button for our agents. I have the (audix-rec) button with the hunt group of the DMCC ports for on-demand. When I hit the button I can see the ports going off hook and it records for...

Hello All, So I trying to write a vector to change the assignment number to 0 then back to 1. I trying to load balance between adjunct links for our system. Here is the variable: Var Description Type Scope Length Start Assignment VAC C Min Match...

Hello all, I sort of new to Session manager. So this might sound dumb but I have to ask it. We are using Session Manager which is hooked up to a M3K (audio codes) We have an audio codes PRI and and Audio Codes SIP. Is there a way to route calls to the SIP audio codes via and...

Hello all. I have an problem. I changed one of my gateway to a different network region and now I want to switch it back. I keep getting an error of: ALL MGs with the same backup server must have the same recovery rule. All of my gateways have recovery rule 1. Anyone had this...

Hello all, I have a MM with store back end. I just took over for the Voice mail system here. There is a need to have an emergency broadcast message to every VM subscriber. I have and ELA box set up. With a shadow box. I can not get it to work. I call into my mailbox and create a...

Hello all, I am working on a install and I everything is going well except when I hit the FORWARD button on the phone. It is not giving me any options. This is my first 6.2 CM install. Is there something I need to do so there are options on the phone when I hit the FORWARD BUTTON...

Hello fellow techs, I have a customer who has an S8500A server. I think we can migrate them to a S8500C server without any problems.. Can I? If so is there anything I must lookout for? Please let me know... Thanks in advance Stillyman

Hello all, I am installing my first experience portal via h.323 I have everything set up to the specs on this document: Configuration Note 3910. I do see that it is from 2009 (not sure if there is a newer document). The only thing I am not sure about is the CM license. (IP_API_A). I...

Ok so I have 20 EPN sites they connect back to CSS. I have one PN that keeps rebooting. I look at the alarms and test me to do a test system-link X long Clear. I do that and the alarm is resolved. But it keeps rebooting. I have replaced the SNI board and the Expansion interface board that are...

Ok so I have 20 EPN sites they connect back to CSS. I have one PN that keeps rebooting. I look at the alarms and test me to do a test system-link X long Clear. I do that and the alarm is resolved. But it keeps rebooting. I have replaced the SNI board and the Expansion interface board that are...

So I am installing the MM with lotus notes backend. Installing the software and got to the part to install 3rd party software. Install the Client for Lotus Notes and the Virus protection. Going along and Boom I get and error. ERROR in [44] Set system installation state. Do you want to re-try the...

Hello fellow tech's. I currently have a customer that has an EMMC server (s8500C) and the server has crashed and of course we can not find the software. Does anyone have a copy of the EMMC software? Please let me know or let me know where I can get one. Thanks Stillyman

I am running a definity one ( yea I know it sucks) CM 9.5. I have recently switched from a T-1 to a PRI. I now can not get my calls to forward to my cell phone. I called the provider and they are telling me that I need to send out my main number on all calls or my DID number. I can make and take...

Has anyone got the OSPC to work on a windows 7 machine? I can not get it the software to load? I keep getting errors on it and have to cancel the install. I have gotten it to work on an XP machine but the customer wants to upgrade to Windows 7. Please let me know if anyone has it working on an...

I have been looking for the part number or comcode for the motherboard in an s3210 server. Thank you, Stillyman.

Iam on site right now and I have a new License file. I have the directions how to do it but it is telling me to use the lucent3 login. When I try to use it I get a ASG Challenge. Which I don't have. Can anyone tell me how to load a license file on the s8100 NT box... Thank you, Stillyman

OK I have a s8300/G450 at the main. I have an s8300/G430 with the S8300LSP in slot v1 in slot v2 I have a mm710 and in slot v3 I have an mm714B. At the LSP site I can not get the MOH to work. I have it assigned to PORT 2 of the MM714 board. I know I have a good input into the port. I hear music...

Ok so now it is 1:00 am EST and my s8300 server keeps restarting. I look at the server alarms and this is what I get. ID Source EvtID Lvl Ack Date Description 4 _WD 18 WRN N Fri Mar 26 00:47:03 EDT 2010 Application LicenseServer restarted. Retry 1, New Pid: 7506 3 _WD 22...