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Have a customer that is interested in reusing their Polycom SIP phones with an IPO, they are all in remote locations. We're in search of the network requirements to do this. Do you need a VPN? Only been able to find docs for install on site. Thank you! Ann www.PhoneLady.com and...

We have been sucessfully using CTI on IP Office to screen dial from Sage CRM on Windows XP machines. The set up that works perfectly in XP gets the following error in Windows 7: "CTI is disabled because the device IP Office Phone: 123 is unavaible or invalid." We can get the error message to...

Does anyone know for sure if this is supported or not supported?! Ann www.PhoneLady.com and www.TelecomEx.com

I'm wondering if anyone has gotten to test the M7000 series Norstar phones on IPO 7.0? I'm very interested in knowing if all versions of each model work well, seeing that only certain versions of each model worked properly on the BCM. Ann www.PhoneLady.com and www.TelecomEx.com

We need to do a BCM450 6.0 Upgrade and the instructions say: Updates should be applied in the following order: BCM450.R600.SU-2 BCM450.R600.IPTEL-7 BCM450.R600.CORE-TELEPHONY-12 We can't find any reference to the BCM450.R600.IPTEL-7 patch. Does it really exist? Thank you! Ann...

MICS is 7.0 with 2 port fiber exp card The system has 3 LS/DS trunk cards. 2 in the MICS and 1 in the 12x0. We can't see the last 4 trunks in programming. In Hardware, it shows the module as a trunk module (though it was defaulted to a station mod and we had to change it) In Port DN status...

End of a looong week. Trying to install a 5621SW, getting error: Received BOOTP request for 00073bcef5a7, 0.0.0.0:68 unable to process Firewall on manager/tftp pc is off. Very simple network. any suggestions? Ann www.PhoneLady.com and www.TelecomEx.com

We installed MAS90 EES 1.3 in December and upgraded to 1.4 ealier this month. We are experiencing many issues entering quotes and SO via CRM. Sage is aware but not being very responsive. I'm trying to get a feeling if this is a wide spread issue. I'd be really interested in hearing if what...

IP406V2 running 5.0(20) has unconditional forwarding set up to forward calls to a cell phone. The calls get to the cell phone but the caller doesn't hear ring back. This worked fine when they had their IP403 running 2.0(18) -- they just upgraded to a refurbed 406. Same carrier, same T1 card...

Looking for advice in getting an E1 up and running in Mexico. The carrier has the circuit turned up but we can't synch up with it. Can anyone provide the specs on the IP500 (Rel 6) to CSU cable? We are at the default programming on the E1 right now, with only the telephone number added into...

Right now we have 2 different customers, using 2 different cable providers for their CO lines having all sorts of issues. Both are IP500 w/ ATM4 cards. The TimesWarner cable customer has occasional 1 way transmission. Rebooting IP500 and TW 'box' solves the issue temporarily. (This IP500 is...

We need to migrate an IP500 to A-Law for a customer that wants to re-deploy it in Mexico. Of course we need an A-Law smart card. Another other advice on making this transition? Thanks! Ann www.PhoneLady.com and www.TelecomEx.com

Does anyone know of an ACT! Add on for managing Technical Support Cases? Would like it to create a case number and have work flow and escalation steps. for ACT 2008 (10.0) thanks! Ann www.PhoneLady.com and www.TelecomEx.com

Is anyone using the CTI dialer functionality that is built into SageCRM, specifically the EES version? (Not the QGate version) I'm wondering if it works when connecting to MAS using Terminal Services and remote desktop, trying to determine if it will work. Thanks, Ann

Hello, using ACT! Premium 10 and I'd like to create a look up and find everyone that is a member of Group A and also Group B. I'd also like to do a separate look up and find everyone that is a Member of Group A and NOT a Member of Group B and Group C. Is this possible? Thanks! Ann

Hello, We have ACT! 10.0.3 Premium, running on XP SP 3 machines with Outlook 2007. Have 1 PC that can't send an email from ACT!. The error message is "Object Reference not set to an instance of an object". Any suggestions? Not sure if this is at all related, we have ACT! linked to Sage...

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Hello, I've been reading through some previous postings and have asked around, but still not feeling like I have an good answer. Will the BCM support SIP trunks from a Provider? If yes, which BCM models & releases? Is it a straight Ethernet connection and add associated Keycodes or do you...

Using MAS90 4.3 We have 2 UDF's set up in PO Entry, one is a pull down and the other a text box to add the SO number or comments, not linked. Since our 4.3 upgrade the UDF's don't print. The comment before the fields print but if you look at the report in Crystal, the actual UDF isn't there...

Have Outlook 2007, ACT!10 all running on Windows XP, SP3. Have Outlook set up to add the "Entire email as an attachement" to the ACT History Tab. This worked fine until about a month ago, now it doesn't work at all on this PC (still works on others on the network). Any suggestions...