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Is there a way to have automaticly have an agent be logged out of IPCC if they have been in "not ready" state for a defined period of time? I've been going through all the steps and kind find an easy way to do it. I have thought of using the get routing statistic in a separate script to...

I have been asked by one of my customers for functionality on IPCC that I have yet to be able to provide. What they would like to do is have the script first look to determine if there are agents logged in. Based on that criteria, it will follow two different call logics. Is there a way to do...

We have rolled out the G.722 codec between Cisco IP phones and the call quality is great. When using a wired headset, we still get the same quality which is getting good feedback. Our problem is with the wired headsets. Since G.722 uses a wider audio range (150 Hz to 7 kHz), the wirless...

We recently purchased somee 7942 wideband phones. We assumed that the call quality would be better because it uses the entire voice range (at a bandwidth cost). I am biased and like the new sound, but we have yet to roll it out to customers. Since it does sound dramaticly different, have you...

I have a somewhat unique customer request. Or at lease unique to me. I have a customer that is moving off of a Nortel PBX to our CCM cluster. Currently they have a phone number that rings to a central phone in a pick up group. If no one answers the phone and the caller leaves a voicemail...

I have many MICS systems with the older NAMS for voicemail. I'm having issues in some offices where I need to expand the voicemail to greater than 8 channels. The NAMS is MDd so I can't purchase expansion through my equipment provider. I looked into the option of purchasing a CallPilot, but...

One of the issues I'm haveing with a lot of my field offices is that the users can do their own basic phone programming through the phone interface. I've installed a lot of MICS and CICS systems and this functionality was avaiable then. I've heard that in later releases this functionality will...

My office is in the process of setting up CallManger for about 500 phones. Not that big of an installation, but I don't want to manually enter all of these MAC addresses. What I'd like to do is use BAT in conjunction with some sort of Bar Code reader. Does anyone have a bar code reader and...

We have an SL-100 with the M3900 series phones attached to it. For voicemail we are using Call Pilot. On the 3900 series phones there is a key labeld "message". If you press the key when the light is lit, it works fine. When you press the key when no light is lit, it gets a fast busy. We...

There is an option on Meridian BLFs (BSF) that allows you to see if an extension is busy and it also works like a transfer key. Does anyone have experience or know how to make this work on a Meridian SL 100?

I have heard that release 7.0 for the MICS will increase the digital station expandability. It's always bothered me that ports 11 & 12 on the second expansion card were "reserved" for wireless applications only. It always seemed like a marketing ploy to me. I understand that release 7.0 will...

I am looking for a Changed Number Intercept System to notify callers when a number has been changed or disconnected. Our current platform is no longer functional or working so we are manually receiving the calls (what a pain). This is to be run off of a Class 5 switch (GTD-5) and our support...

I am moving some people around in my office and one of the phones is a 7324 with a CAP module. I am at 5.0 and remember there being a problem with moving the CAP module. All of the other phone instruments take their programming with them as set relocate is turned on. Before I just unplug the...

I am working with a MICS 6.0 provisioned with a PRI off of a GDT-5 CO. When transfering a caller off the Norstar, it appears to take two channels for the duration of the call. I know that the GTD-5 supports 2BCT (2-B Cannel Transfer) which is supposed to release both channels and process the...