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  • Users: eartel
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  1. eartel

    NEC SL2100, I need to program a button that forwards the main number to my mailbox

    When I go to lunch, I need a button to call forward the main number to my mailbox
  2. eartel

    BCM50 line 63 has a modem noise when accessing

    We have a BCM50 rls 6. When accessing line 63 we get a modem noise and cannot dial out. We removed the POTS line from line 63 and we get the same noise. The other problem is while line 63 is idle it rings to the prime set, even though there is no dial tone on the line. Any recommendations...
  3. eartel

    Level 2 reset

    How to do a level 2 reset
  4. eartel

    Features softkey does not appear when the phone is idle.

    We have an Avaya IPO500 rls. 9.1 with 9508 telephones. The problem is none of the phones display the Features softkey when in the idle state. Any suggestions will be appreciated.
  5. eartel

    911 calls hear busy

    We have an Option 11 release 23 and we can dial 9,911 but when we dial 911 we hear a busy signal. LD 90 shows SPN 911 RLI 0
  6. eartel

    SL2100 Auto Attendant Default to Mailbox

    I programmed my SL2100 to ring 4 times and go to night ring 102, My recording was blank, I then setup the In Mail dialing table to time out to 202. It worked for a few weeks and now only times out. Anyone familiar with this programming option.
  7. eartel

    Embedded voice mail is full

    Is there a way to delete the messages from the SD Card. Any assistance will be appreciated.
  8. eartel

    DTMF not working on Auto Attendant

    We have a IPO500v2 rls 9.1 wtih embedded voice mail. When calls come to the AA and the callers press any option it does not recognize the DTMF. This problem only occurs on the SIP trunks, we have POTS lines and there are no problems with the DTMF dialing through the AA. Are there any settings...
  9. eartel

    Cant dial any options in InMail Dial Action Tables

    We have a NEC SL2100 v2.0 system with SIP trunks. We recently converted our POTS lines and for a short time the Dial Action Tables worked then stopped. Are there any settings that are needed with SIP trunks or is this a carrier issue. Any assistance will be appreciated.
  10. eartel

    Incoming SIP Calls Dropping after 25 Minutes

    We have an Avaya Server Edition release 11 and SIP trunks with 9608G Telephones. When and incoming DID call is answered by a user and the call exceeds 25 minutes it automatically drops. We can make outbound calls from the same phone but for more than 25 minutes and the call does not drop. If...
  11. eartel

    Administrator password changed

    We have a IPOo500 v2 rls 9.1 and the password changed after approximately 2 years of service. The customer claims they did not change it and as the vendor we did not change it. We were able to reset and create a new password. Does the password expire or is this some other issue? Any...
  12. eartel

    VM Pro not showing correct time and date on messages

    We have an IPO500v2 rls 8.1.65 with VM Pro 8.1. When callers leave messages, the time and date stamp is incorrect. The VM Pro server shows the correct time and the system shows the correct time. Any information will be appreciated.
  13. eartel

    Lost the root password to Server Edition

    Is there a way to retrieve the root password on a Server Edition IP Office.
  14. eartel

    Password Error - “Password error - # to continue

    We have a Avaya IP Office Server Edition release 11 and are having 1608 and 1616 phones automatically log out and display “Password error - # to continue" we enter the login password and the phone becomes active. After a few hours it will log out again. Any recommendations will be appreciated.
  15. eartel

    IP Sets logout automatically

    We have any Avaya IPO Server Edition rls 11. and we have multiple 1616 phones that logout automatically at any time during the day. Is there some setting that allows that or is there a software issue. Any assistance will be appreciated.
  16. eartel

    Trouble With VPN

    We have a IPO500v2 rls 9.1 with a remote 9608 phone connected with two routers and the phone is able to login to the IP Office and the screen displays. We are unable to be called or call out. Is this related to some ports be disabled in the routers and if so what ports should we have open...
  17. eartel

    TAPI

    Cannot see TAPI on windows dialer. IPO500V2 RLS.9.1. Windows 7.
  18. eartel

    Using Monitor in Server Edition rls 11

    We have a Avaya IPO Server Edition rls 11 and I am unable to use the Monitor. It does not accept my default password. Has it changed and can I change it. I appreciate any assistance.
  19. eartel

    Equinox Softphone

    Is there a "feature" page that comes with Equinox? I have noticed in the PDF user guide that there is a "Feature Manager" window that comes up while on a call. You access this by clicking an icon on the bottom of the page and a feature page does come up. The only problem is when I downloaded...
  20. eartel

    IPO Server Edition Rls 10.0 and MAC Softphone

    We have a IPO Server Edition Rls 10.0 and want to use softphones on MAC computers. What is the correct licensing for this. Any assistance will be appreciated.

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