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We are running Avotus version 7.10 and I am trying to figure out the GOS Analysys reports. Is there someone who can explain to me in laymans terminology (or point me to some better documentation) what a PEG is for the incoming and outgoing counts. Actually the whole damn thing is not making...

Hi there: Can anyone explain to me how I can get a call that has been routed to a long distance number through Symposium to show up in my CDR records. All I see is the start record of the call and then the end record. No reference to the long distance number at all. I am totally new to...

We are running an option 61c with Succession and also Symposium in the mix and a side dish of OTM. We also just purchased Avotus which we were told can capture what we need. Calls come in to our main number and press option #2 for our call center.This puts them into Symposium and if after 30...

Hi There: Here is my scenario: I have customers who dial our secondary main number(738-5499) and then the extension(200). I am trying to have that extension automatically revert back to our main number (738-6400)and have the caller wait in the queue like everyone else. The problem I am having is...

Hello: I have a re-install of Call Pilot desktop messaging that after the re-install I get a message stating that this mailbox "does not have desktop capabilities" . Can someone point me to where this is defined. I am using XP with Outlook 2000. Thanks in advance

We have our voicemail show up in our OUTLOOK. Has anyone successfully given a user the ability to have another users voicemail show up in their OUTLOOK?

Hi There: When I install the software on a pc and select the single user vs the allow everyone button, the startup hangs. When I re-install and select the everyone button the phone starts up with no issues at all. All other settings remain the same. Has anyone experienced this? Thanks in advance

I am running an Option 11 at one site and just had a T1 installed. This is the only T1 in this switch and when I stat it this is what I see just about any time of the day. Now it has been configured to have outbound calls go out of the option 11 and inbound calls come through our main PBX at...

Is there a way to allow only a certain mailbox class the privilege of never having to change their VM password. I have a bunch of guys on a 24/7 rotation and you cannot expect all shifts to remember a new password. Thanks in Advance

I have some end of year tapes that are on various tape medias dating back to 2000. My question is what do you do everytime the tape drive units change and the server names also change over time. I would like to restore my 24 DLT7 tapes which are 2002 EOY tapes and back them up on my new LTO2...

I am trying to set up an "Administrator with some privileges" such as allowing them to unlock voice mail and create new accounts, but I keep getting this message "Client has no privilege to search in (a)" error code 60654,0 I am a FULL administrator and have no problems. Please help and also...

Hi all: I have a users who wants to forward a message she has already received in her Meridian Mail and send it to her cell phone. I can't make it happen using the "73" Any ideas or an emphatic NOT POSSIBLE would be greatly appreciated. Thanks in advance

Hi: I just had Ma Bell activate a did for me and I don't know where it is. Bell says I can find it in the switch, but I believe I need what I think is called the POST from Bell. It has to come into our building somewhere. If Bell is right, could someone please tell me how to go about finding it...

Hi: Is there a way that I can have a DID (738-5453) go to a fax machine and also have the extension 453 go to another location as a 3904 set. I am starting to lose my DID's because I use one or the other. Thanks in advance

Hi: Can I change a ringdown PVN key to be able to ring even when someone is using the phone on another line. This PVN is the Fire Dept and rather important to us. There are 4 phones set up like this and all it takes is for one to be busy and the Fire Dept cannot get to us. The person on the...

Is anyone aware of any problems with changing the FDL SET TYPE to ALL from NONE so that I can sit at home and Flash download (lets say all 3903's or 3904's) in one shot rather than doing each one by it's TN. This is the current configuration at all 3 of my sites. I have 1 61c and 2 11c systems...

Is there a way that I can hard code a number into an Autodial key and prevent people from changing it. Only I can change it if needed.

Hi: I need to keep 7 phone extensions alive for a few months while these people are offsite and new people take over their desks with new extension. Their voice mail is required, but they will forward their phones to their cell #'s. I am going to set up one 3904 and put all of the extensions on...

I have quite a few phones that will not display the name or number after the caller has hung up. I can see the caller when it rings, but when I go into the "Directory/Log" on my 3904 all I get is Unknown Name / Unknown Number or I get 6600. I do realize that a lot of people have call...

Hi there: I have many users who only see UNKNOWN NAME in their callers list. Is there a setting on the phone or on the PBX side where I can make a change to allow all numbers to be recorded. I am running a Meridian 61C. Thanks in advance