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Hello All, I have a customer that is going to use Authorization Codes on multiple sites. I've implemented the configuration on all the sites. But on 1 site the customer is unable to dial the AUTH FFC using the attendant console. If the attendant dials the *xx FFC AUTH code they get re-order...

Hello All, 1 of our customer would like to create internal call reports (CDR reports) for abandoned, transferred and (if possible) call pickup. The situation is as follows: They have a CS1000E release 6 with Contact Center 7. The agents in the Contact Center receive all incoming calls and...

Hello All, Just curious. Is it possible to schedule a Linux Base backup (aka Deployment Manager Backup)? Or is this a manual action only? Thanks in advance. Marc D. If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

Hello All, Has any of you ever come across the following problem? The time on all the phones is 2 minutes off, but all core components time is ok. So the Call Server, Linux Base, Contact Center, etc, etc have the correct time (NTP sync) but even though everything has the correct time the...

Hello All, 1 of our customers is creating historical reports, exports them to Excel, imports them in Excel and creates charts with the exported CC6 data. He asks if it is possible to create charts using the historical reports. They have the report creation wizard license, but I'm unable to...

Hello All, I upgraded a Release 4.5 system to a release 7.5 system 2 weeks ago. After the upgrade the time in CPPM CS is drifting very fast. More then 30 minutes a day. I've setup NTP in the call server and it should be syncing the time. I've changed the sync interval from daily to hourly so...

Hello All, We currently have 4 CS1000 switches (4.5, 5.0, 6.0 and 7.0) running in our lab and each CS1000 has its own subnet/VLAN. This means that we are using 8 subnets/VLAN's (4 E-LAN and 4 T-LAN). I would like to reduce the number of subnets by combining the subnets to preferably 2, but...

Hello All, Is it possible to display text on an agent phone display depending on things happening in a script? We are currently moving the attendant to a CC6 environment and we would like to display the forwarding reasons. On a 2250 (Or normal set for that matter) you can see the forwarding...

Hello All, Did any of you come across the issue that the data in the EM Phone manager doesn't correspond with the data in the Call Server? We upgraded an existing 4.5 Option 11C system to a CS1000E Rls 7.0. Everything seems to be working fine but now we are unable to manage the DECT sets...

Hello All, I've been struggling to get a good answer to the following question: If I need Access ports for user menu's do I still need IVR ports? Since Access ports can play announcements too... If I don't need Access ports IVR ports are easier to setup, but still... Why use IVR ports if you...

Hello All, I'm upgrading a Release 4.5 option 11C to a CS1000E CPMG release 7.0. I've installed the Linux Base, configured the security domain, updated the Linux Base with the latest service pack. Now I'm trying to deploy the apps and upgrade the database. During the deployment I select...

Hello all, I'm trying to setup an Geographic Redundant Survivable Media Gateway Release 6.0. For some reason the the IP phones do not get redirected to the main site. Database replication and MGC registration is working just fine. The only problem I currently have is that the phones do not get...

Hello All, A customer asked me to change there security domain (FQDN/domain Change) of the CS1000 environment. They have a CS1000 release 6.0 co-res CPPM with CS+SS+EM+NRS and 1 MGC. What I've done is the following: Make a backup of the Call Server (EDD) Make a backup of the NRS Make a backup...

Hello All, Is there a way to add static IP routes to a Mitel ICP3300? For Windows you would use: route add subnet mask gateway (metric) The reason I ask is because we have 2 gateways in the VoIP LAN. 1 for the internet access and 1 for the SIP trunk access. We want to use the Internet gateway...

Hello All, We have several standalone Windows 2k3 servers running with management software. We use Terminal Server to connect to these servers. Some applications do not like to be run twice on the same machine. So when a user is logged in on the real console and someone logs in using mstsc...

Hello All, I've setup a SIP trunk to an external Telco. I'm able to make and receive calls. The system is a release 5.0 with the latest deplist and MPLR22452. I’ve tried it on a HP SS and on a dedicated CPPM SIP SS. The problems start when the Nortel user wants to use a feature that puts the...

Hello All, With the old C4040 DECT handsets it was possible to do a DECT site survey after you entered a special code. You could see the signal strength and the base station ID on the handset. Is there a site survey option available in the new C4060 or C4070 handsets? If so, what is the code...

Hello All, I'm trying to configure a Cisco PIX so users can connect to the PIX using the Cisco VPN client and access the local network (1 subnet ) I think this should be 1 of the easiest configurations possible, but I’m unable to get it to work. The network looks like this: Outside ip...

Hello All, Can somebody tell me how to configure the Sig. Server or whatever server so all 11x0E get their screensaver turned on after 5 minutes?? Thx in advance. Marc D. If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

Hello All, Could somebody tell me which version of active directory Windows 2003 is using? I'm trying to setup a little piece software which is compatible with Active Directory version 1.0 and I'm unable to get it to work with Windows 2003 Active Directory. When I use Windows 2000 Active...