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It was intermittent before when an employee was calling internationally. Would get a recording "You have activated a call trace. For additional assistance call local phone company". When I call my phone company they say they are not seeing the call at all and that it must never be leaving my...

I have software G3V6i.03. the list member command will only show members in trunk-groups. I need to know the command to show which agents are logged into a hunt-group. Anyone able to help me with this? Thanks in advance.

I have software version G3V6i.03.0.223.5. I have setup auto attendant in vectoring. I can do time of day but problem is I want to some how automate a message that plays when it is a holiday. My vectoring does not have ability to use goto step xx if holiday in table.... Holiday is not one of...

I would like to setup an auto attendant in my definity G3. I can setup VDN and vectoring but in vectoring, I can wait for a key press after hearing the announcement. I want to play the announcement and if during the announcement the caller presses a key, it goes right then without having to...

I am new to the callpilot 100. I need to know how to access voicemail boxes to listen to voicemail when I am out of the office. When I call in after hours, the AA answers, I can go to my mailbox and hear my recording but can't figure out how to check my messages. Thanks in advance.

Can someone tell me how I can tell if the irad on a MICS and on a CICS are enabled? If not alreay enabled, how would I enable it? Don't these automatically come with a RAD? How would I connect to it while on site or off site? What software would I need to load on laptop/pc to connect? Thanks

I am looking for software that will record all the phone call on my Definity G3 6i switch. Any recommendations? I would like to be able to set which extension are not recorded and maybe have the ability to let those users turn on and off this on their phones, but not all users have ability to...

I have a G3siV6. I have a vector setup to play recording when caller first calls. It then goes directly to the attendend after message. I want to setup so that caller can press 0 or some key to bypass the announcement and go directly to the attendent. If I collect digit, it waits 10 seconds...

If I wanted to have another flash memory card for my a G3siV6, can I just buy a memory card from say email or a vendor and the after I do a save trans and save announcements, it will save all my passwords and transactions onto this new card overwriting anything on it? Thanks.

I support a G3iV1 Definity. I want to disconnect my 3rd cabinet for a few hours then connect it back but don't want to have to reload my system from Tape. Does one of the reset system x commands just reset the system so that it sees the 3rd cabinet again without having to reboot from the tape...

I have 3 phones with 4 lines on each phone. Each phone has the same 4 lines. I have a 6x16 DR5. How do I setup the phones so that when the user picks up the receiver, it automatically selects one of the available lines. Thanks

I am newbie working on a 6x16 with DR5 and voicemail 1.8.04 I have 3 phones/extensions with each phone having all 4 of my phone numbers on them on different buttons, each line rolls over to the other line when busy via phone companies configuration. When a call comes in and everyone is busy...